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Posts Tagged ‘strategy’

At The Heart Of Giving

Tags: "Love Scott & Associates", Advertising, advertising agency, Andrea James, branding, communication, Des Moines, Inspiration, Iowa, marketing, Meals from the Heartland, Mission Assist, motivation, non-profit, Public Relations, strategy
Posted in Advertising, Interactive, Media, Public Relations | 4 Comments 9/15/2010

Phew! Another successful  Meals from the Heartland event under our belts, and it never fails to inspire and energize us all over again. It’s our second year of helping to promote Meals from the Heartland (MftH), a mass food-packaging effort that brings together more than 14,000 Iowans to package and transport more than 4 million meals around the world. When we took on MftH two years ago as our pro bono client, we never imagined the impact working with this group of people would make on our own business.  The kindness, the genuine hearts, the “don’t expect ‘no’ as an answer” attitude, and the fearlessness…I am consistently blown away by what this group of volunteers produces.  Every year I think they’ve topped the last, but I’m now convinced more than ever, this is still just the beginning

Don’t get me wrong – it’s a lot of work. I’m fairly certain our agency has never put this amount of time toward any other non-paying client. But when we made the commitment, we all agreed we were making a commitment. And trust me, we’ve reminded ourselves and each other many times that we are fulfilling a commitment that we made. Inevitably, it all comes around to remembering the end goal…a starving person receiving a nutritional meal. That’s what it’s all about.

My favorite moment of the last two years working with MftH is standing in the middle of Hy-Vee Hall during the event with literally hundreds of cheerful Iowans buzzing around me – young, old, every race and religion, working together to feed people they will likely never see or hear a “thanks” from, and I get chills as my throat tightens and eyes fill. I get teary just writing about it. It is SO WORTH the time and effort. It restores my faith in humanity, and even in myself.

This year made me especially proud of everyone involved. The special vignettes constructed by MftH volunteers who visited Haiti served as a life-size visual of how people are living there. “Tent City”, as we called it, brought reality closer to home for most of us who have only seen the images on TV. I watched as adults cried their way through the maze of tents, and children asked their parents “but where are the bathrooms? What about bedrooms?” and their eyes grow wide as they were told the truth. When the idea of building the vignettes was first discussed in a committee meeting, I remember thinking it’d be a miracle if it really came together…so much effort, so much work. But it did. And it was my favorite place to be while volunteering that weekend.

I’ve taken lessons from the Meals group on how to make things happen, even if the rest of the world (literally) deems it impossible. It is this experience that has led our agency to a new venture in our business. While we can’t offer this same free service to all non-profits and still keep our doors open, we can offer our expertise and hearts to these organizations through an affordable and practical program that provides fundraising and marketing expertise. We’ve spent a good portion of the last year brainstorming, developing, refining and polishing our Mission Assist program, and I’m proud to say my heart is wrapped up in the offer.

As I ushered people into Tent City last week, a little girl who couldn’t have been more than 6-years old, walked by me and said in a shy, sweet voice, “Thank you for helping people who need it.” THAT, my friends, was my payment in full.

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Defining Your Area of Suckage

Tags: "Love Scott & Associates", ad agency, Advertising, advertising agency, brand, branding, communication, creative, expectations, funny, good marketing, Inspiration, motivation, strategy
Posted in Public Relations | No Comments 7/15/2010

I am a big Dave Barry fan. Not so big that I follow everything he writes – in fact, I just finished my first, and his latest, book entitled “I’ll Mature When I’m Dead”. It was funny. Like, sitting in bed laughing OUTLOUD hoping not to wake the kids kind of funny.

But tucked among the sarcasm, humor and self-deprecation, Dave actually incorporates little nuggets of wisdom, whether he means to or not. Last night I came across one passage that really got me thinking (one reason I liked this book so much right now was that, for the most part, it didn’t require ANY thinking).

Dave was talking about kids’ sports these days and how parents are so involved, sometimes a little too much. He cites examples like screaming on the sidelines and convincing kids of being really great at something they actually show little ability to grasp. Of his own athletic abilities as a child he said,

Photo of Dave Barry

“I learned, for example, that even though I was not as big, or fast, or strong, or coordinated as the other kids, if I worked really hard—if I gave 100 percent and never quit—I would still be smaller, slower, weaker and less coordinated than the other kids. In other words, I learned that even though I enjoyed playing sports, I sucked at them. And understanding that you suck at some things is useful information in life. The world would be a better place if people were fully cognizant of their areas of suckage.”

Amen. I’m known for being fairly straight-forward, and will readily admit when I’m really not very good at something – math, computers, miniature golf, and swimming for any purpose other than not drowning. And it’s funny, and sometimes incredibly frustrating, when someone tries to convince me otherwise. “Oh, I bet you’d really like mini-golf, and are probably really good at it, if you’d just try.” Ummmm, no. I’ve tried many, many times, and I a) don’t like it at all, and b) really suck at it. TRUST ME.

I started thinking about this in professional terms. How many times have I come across someone who thinks they can do everything for their business? They know what their customers like, they know how to reach and sell to them most effectively, they know how to write copy for things ranging from newsletters to ads. There’s little they don’t know, and by golly, they sure don’t suck at any of this! That’s their business!

No it’s not. Their business is to make a profit (or, in the case of non-profits, to keep the organization going and growing). They are where they are in the business because they know how to do certain things really well. There are areas where they excel, and areas where they really aren’t very good. We all have these. The best thing to do is to admit what you’re NOT good at, and find someone who is good to help you! There is nothing wrong with admitting that. In fact, I admire people who do it.

I’m not going to get specific because everyone is good at different things. I just thought I’d start the reflection process for others as Dave started it for me. What are you good at? What are your areas of suckage? Are you trying to convince others that you’re really good at something you’re not? Why?

Andrea James
President

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The Key To A Great Marketing Program!

Tags: advertising agency, appreciation, Bill Love, brand, branding, c-level, CEO, client, communication, creative, Des Moines Advertising agency, expectations, good clients, good marketing, great marketing, marketing, power trip, research, strategy
Posted in Advertising | 2 Comments 6/02/2010

I’m often asked what, in my opinion, is the key ingredient to creating a great marketing program. My answer seems to surprise most people, not so much because they disagree, but because it’s an ingredient often overlooked.

I think they expect my answer to be one of the following:

a) rock-solid marketing intelligence, well researched facts and figures on which to base everything
b)
a well thought-out strategy that is on target and incorporates relevance and value in the proposition
c)
stand-out, attention-getting creative
d) or; developing, articulating, building equity in, and then defending from all foes, foreign and domestic, a brand for your company or product.

awards for marketingAll of those things are important to creating a world-class marketing program. But from an advertising agency perspective, I think the single most important ingredient to a great marketing program is having a great client.

I can think of no ingredient I would rank as more important. Great clients allow great marketing programs to happen. Not-so-great clients invariably end up with not-so-great marketing programs and, because they are by their very nature not-so-great clients, they usually end up blaming their “not-so-great advertising agency” for the poor performance of their not-so-great marketing program.

So, what is a great client? From my perspective, first it’s a client who deeply appreciates the importance and incalculable value of good marketing to the success of a business. They get it. They know that marketing is an investment that should realize a good return and that great marketing usually produces great returns.

Next, they are a client who knows what they don’t know. They may be a great businessperson, but unless they’re also a great marketing person, they know they should leave those chores to people trained in the marketing disciplines. They seek out great marketing people and then trust them with the company’s marketing program. Are they totally detached from the marketing program? Of course not. They supply much needed C-level input, but in doing so, they also avoid screwing up good marketing ideas by imposing their power trips on the people responsible for producing marketing results.

And finally, they encourage and reward great thinking from their marketing people. This takes guts! Giving people who hail from a totally different side of the brain free rein to be inventive, creative and cutting edge with your marketing dollars is an act of courage that I have not often witnessed in my 40 years in the business.

But I have occasionally seen it. And it’s a beautiful thing to behold when it happens. It also invariably results in great marketing.

Great marketing starts with a great client. Period.

We’ve all worked with an endless list of not-so-great clients, but can anyone out there give me an “amen” on the joys of working with a great client?

Bill Love

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Become the Biggest Loser

Tags: Advertising, biggest loser, bob harper, branding, fund-raising, Inspiration, jillian michaels, marketing, Mission Assist, motivation, non-profit, reality tv, shed weight, strategy, support, television
Posted in Advertising | No Comments 5/27/2010

I am a die-hard Biggest Loser fan, never miss an episode. It usually gets a little dusty in the living room when the show starts following a story line of someone working out and changing theirBiggest Loser Finale Michael Ventrella life all set to contemporary music. As I watched in awe of the people on the finale Tuesday night, I couldn’t help but compare it to my own experience. I can identify with the people on the show and their struggles to improve their lives. I watched each contestant step on the scale to reveal how much weight they’d lost in 4 months and just revel in the joy that it brought them to see their “change.” It’s not just a physical change, for many it’s a complete mental conversion with a new outlook on life. However, these contestants were at one point wondering what to do about improving themselves, and how they had let themselves get to whatever point they were at in life. Someone, something had to spark change in them.

There are two trainers on the show – Jillian and Bob. Bob is the gentle supporter. Jillian the tough love challenger. No matter who you prefer, both of them inspire dramatic change. Sometimes all of us need that coach or trainer to believe in, push us and walk with us as we try to improve. When something is weighing you down, its hard to make yourself or your company actually DO something. We all get caught up in our daily routines and tasks at hand and lose sight of the bigger picture. Sometimes we just don’t have the resources or time to do more than what we already do. Sometimes a gentle helping hand can make a change. Sometimes its a tough love “shove” in the right direction. Someone you trust can tell you your faults and what you need to do to see results. They can even give you plans of action and be right by your side as they help you grow.

At LoveScott, we’ve found something that inspires us to do what we do. Its a program we started called Mission Assist. It’s a unique program that combines the skills of marketing and development professionals to help non-profit associations better tell their story, share their mission and increase funding. In other words, we see a lot of non-profit organizations that aren’t “fit” in their marketing departments or developmental goals. Scott Brunscheen leads the Mission Assist program at Love Scott. As a long-time non-profit director, he is uniquely in tune with the challenges and opportunities a non-profit organization faces. Combine that with Love Scott’s forty years of marketing experience, and you have some knowledgeable coaches willing to help a non-profit get into shape. We’d like to be the “coach” that gives you a shove in the right direction. We’ve had some experience watching non-profits wondering what to Jillian & Bob Biggest Loserdo next, and weighed down by limitations. We’ve been able to work with non-profits as a partner to not only improve their marketing strategy and brand, but increase funding and create new funding streams. Its been some of the most rewarding work we’ve done. Through helping them shed the weight of “what to do”, we’ve seen them revel in the joy of accomplishing their missions.

If you’d like to learn more about the Mission Assist program, please head to our home page and click on the Mission Assist logo at the bottom of the page. If its something you could benefit from, give anyone at Love Scott a call and we will make sure you are taken care of. We’ll get you on a program to shed the weight of “what to do.”

-Adam Jensen, Vice President / Creative Director

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Pizza Wars and the Media Mix

Tags: Advertising, agency, at&t, budget, Des Moines, des moines convention and visitor's bureau, domino's, iphone, leno, marketing, marketing mix, marketing plan, papa johns, pizza chains, pizza hut, pizza wars, research, strategy, team coco, verizon
Posted in Advertising | No Comments 4/28/2010

I’m sure everyone has heard of the Late Night Wars between Jay and Conan (I’m on Team Coco) or the current “Map” wars between AT&T and Verizon. Well, if you haven’t noticed, there is something very close to my heart in a bit of a tussle – Pizza Chains. I know a lot about very few things in life, but one of them is pizza. I’ve dedicated at least half of my life to pizza. Okay, I may be exaggerating for dramatic effect. However, if you need a good pizza recommendation for any occasion or location – I’m your man.

Pizza delivery guyThe top three pizza chains in America are Pizza Hut, Domino’s, and Papa Johns. Currently they are all running campaigns that are very creative and yet different from one another. Pizza Hut is stressing value. They are hawking the $10 pizza and it looks to be a major hit especially in this economy. In the past they’ve had the 3 pizzas for $5 campaign as well. They’ve also branched off into pastas and wings. Pizza Hut was the first chain to develop an iPhone application and consumers can order a pizza in two clicks. Domino’s has been running a new recipe campaign trying to address their critics and draw in more customers or bring old ones back. They’ve run a major tv campaign and combined that with a very aggressive social media campaign. We had an employee make a comment about the new recipe on Twitter and received a free pizza coupon! Papa John’s is a very strong #3 in the market and charging. They are running a “Papa’s In the House” campaign that features their founder possibly showing up at your door to deliver your order and good times. They are about to launch a strong social media campaign as well, encouraging consumers to “create a recipe” and partake in the rewards if it takes off.

I think the common thread between these three is that they are marketing aggressively and with a media mix. You see them on tv, hear them on radio, read them in print, clip their coupons and now they are all online in creative ways. Not to mention their public relations teams that keep their brands in front of the consumer. All three are after your hard earned dollars. All three are taking different approaches and thriving.

Our president, Andrea James, spoke today at the Des Moines Convention and Visitor’s Bureau seminar on marketing. The topic was “Making the Most of Your Marketing Budget.” At Love Scott, we endorse research first. Find out what you don’t know. Have a professional administer the process. The second part of research is believing what it says. You would be amazed at how many clients don’t want to believe the results of research. You have to accept what the research tells you to take correct action. Once you assess the research and create a marketing plan, execute your plan. Our plans always include a media mix. There is no “magic” medium that will fix all of your marketing problems. Just like a good financial plan, you can’t put all of your eggs in the stock market. A strategic mix is always the best course of action. Of course just like a good financial plan – this can be done on a budget. We constantly strive to work with our clients to create the best course of action for them to thrive strategically.

You don’t need to be in a “war” to be creative, strategic and responsible. Are you using the media mix to your advantage?

- Adam Jensen

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