Last week I found myself reflecting a lot about the paths we take in life – both personally and professionally – and what outside influences affect and change them. I interviewed with the Des Moines Business Record for a story on branding/rebranding last week which had me thinking a lot about why businesses do, or don’t, make decisions that can affect their futures (ours, obviously, being the decision to rebrand) .
Additionally, and totally unrelated, our creative director, Adam Jensen, signed himself up for a 10-week intense group fitness challenge that one year ago, he wouldn’t have dreamed of taking on. In a sense, he’s been pursuing some personal rebranding, focusing on his health and fitness for the last year. After watching how hard he’s worked to lose 75 pounds and get into better shape, it was inspiring to see him take on something he’d once thought impossible. Both Love Scott’s rebranding efforts, and Adam’s new undertaking, had me thinking about the one thing they have in common. Making the decision to act on fear or faith.
Decisions aren’t always simple. For some companies, decision-making processes, like whether and how to brand/ rebrand, are daunting. Spending the time and inviting internal and possibly external criticism are not always pleasant thoughts. Likewise, personal decisions such as Adam’s, which require self reflection, motivation and determination, are filled with unknowns around every corner. Think about every decision you’ve ever made in your life. Each and every one was driven by the stronger influence of those two things: fear or faith.
Fear of failure. Fear of change. Fear of the unknown. Everything (non-life-threatening) I’ve ever not tried, I can attribute to overwhelming fear. Now, fear can also be a blessing, and it’s actually required for faith to even exist. But for many (and too many companies I care to mention), focusing on fear can be tragically prohibitive when it comes to making effective marketing decisions. What if a campaign doesn’t work? What if it’s too radical for their public? There’s no proof an effort WILL work, so why take the chance?
And then there’s my favorite word – faith. Faith in what’s possible. Faith in doing things right. Faith in discovery through effort. Every time I’ve succeeded at anything, I’ve counted on faith. Faith in myself, faith in God, faith in others. And there have definitely been times when I’ve leaned on faith only to fail. But those are also the times I learned the most about what was needed to later succeed. What if I’d listened to the fear and never tried? I wouldn’t have learned how to do it right, better, the next time.
Faith doesn’t mean entering blindly into a situation, counting on a miracle for something great to happen. The Merriam-Webster online dictionary offers this as a definition:
Main Entry: 1faith
Pronunciation: \ˈfāth\
Function: noun
Etymology: Middle English feith, from Anglo-French feid, fei, from Latin fides; akin to Latin fidere to trust — more at bide
Date: 13th century
1 a : allegiance to duty or a person : loyalty b (1) : fidelity to one’s promises (2) : sincerity of intentions
2 a (1) : belief and trust in and loyalty to God (2) : belief in the traditional doctrines of a religion b (1) : firm belief in something for which there is no proof (2) : complete trust
3 : something that is believed especially with strong conviction; especially : a system of religious beliefs <the Protestant faith>
Sincerity of intentions. Firm belief in something for which there is no proof. Complete trust. With a strong belief in any of these, good things will eventually happen. If your intentions are to market your company right, have faith in yourself and your convictions that it will happen. If you hire a company to do it for you, have faith in yourself to choose the right company, then have faith in them to do what needs to be done…right!
With our rebranding effort, it took faith in the time we’d spend and the system itself that got us through the process. We could have feared what we’d discover from surveying our past and current clients, or that extra time we had to invest might be wasted, but we didn’t. We kept the faith that it would all lead to something great. And it did.
Likewise, Adam let fear rule his decision a year ago and didn’t step up to the challenge he now has faith he can complete. He took some convincing, and had to dabble a little here and there to find his faith-footing, but he found it and is now charging forward.
What drives you and makes your decisions – both personally and professionally? Fear or faith? Which do you want to drive your decisions?
All of those things are important to creating a world-class marketing program. But from an advertising agency perspective, I think the single most important ingredient to a great marketing program is having a great client.
The top three pizza chains in America are Pizza Hut, Domino’s, and Papa Johns. Currently they are all running campaigns that are very creative and yet different from one another. 
One of the truths about anything presented as being fact is that people are inclined to believe it. That can be dangerous because sometimes facts are not, in fact, facts. All too often what passes for a fact is not fact at all, but rather, an assumption. There’s a very big difference between a fact and an assumption and while a fact can sometimes be mistaken for an assumption, an assumption should never be mistaken for a fact. Assumptions are nothing more than a best guess and my best guess is that your best guess is no better than the next person’s best guess.
We just finished a complete re-branding of our own company. We felt it was important to not just talk the branding talk, as many ad agencies do, but to actually walk the walk. We preach the importance of positioning to our clients and the importance of integrating the brand throughout their marketing plan. But we recently realized we were like the barber’s kid who goes without a decent haircut. We were so busy helping our clients become brand smart, that we weren’t looking very brand smart ourselves. So we entered into the discipline with Love Scott as the client.
It all started with the basics and, as often happens, a minor identity crisis. What are we as a company? Are we an advertising agency? (We do so much more than just advertising.) So maybe we’re a marketing communications company. That moniker is mostly met with blank stares until we follow it with the more familiar, “You know, an advertising agency.” Then the lights go on.
Don’t Let Your Story Get Away From You
Tags: "No Comment", brand control, branding, broadcast media, Brooke Bouma, Crisis Management, Des Moines, Des Moines Business Record, Des Moines Marketing, Des Moines Register, DSMCVB, Eric Hanson, Greater Des Moines Convention and Visitors Bureau, interview, Jim Pollock, KCCI, Kendra Williams, KIOA 93.3, Lynn Hicks, marketing plan, Maxwell Schaeffer, metro Des Moines, Midwest Living, Pioneer Communications, Polly Clark, PR, print media, promotion, Public Relations, research, spokesperson training, story, Van Hardin, WHO AM 1040, WHO TV
Posted in Public Relations | 3 Comments 5/12/2010
Love Scott was proud to sponsor the Greater Des Moines Convention and Visitors Bureau (DSMCVB) “Marketing Panel” a couple weeks ago. Our third time sponsoring one of their events, we’ve come to recognize it as a valuable service they provide to their metro partners as a source of marketing/PR education, updating and networking.
On a broadcast media panel sat:
• Eric Hanson, TV reporter for KCCI
• Van Hardin, radio show host at WHO-AM 1040
• Maxwell Schaeffer, host at KIOA 93.3
• Brooke Bouma, morning co-host at WHO-TV
On a print media panel sat:
• Lynn Hicks, business editor of the Des Moines Register
• Jim Pollock, editor of the Des Moines Business Record
• Polly Clark with Pioneer Communications
• Kendra Williams with Midwest Living.
I listened closely to these panels because, as a PR person, I’m intrigued to hear their takes on how the industry has changed, their pet peeves when receiving information or interviewing, and what helps them report most accurately.
One comment repeated in both panels was on the topic of granting media interviews. A few years back, I did a short stint reporting for a business publication in St. Louis and will never forget times I’d call a business for information or a quote, and nobody would call me back. I wasn’t digging anything up – simply needing accurate information to complete a story…that most often would help promote that company! It astounded me that they would blatantly ignore me, I assume out of some sort of fear. Maybe they’d been burned before by the media – inaccurate information, misquotes, negative story angle, who knows? But every time I was left to think “well, you’re not doing yourselves any favors this way!” Either the story would get scrapped (no free publicity for them) for lack of information, or we’d have to say something ridiculous like “representatives from ‘Company X’ were unavailable for comment.” That is more damaging than no story at all, in my opinion.
Both media panels at the DSMCVB’s event mentioned that companies are doing a disservice to themselves when ignoring opportunities for interviews. Especially when they are associated with a controversial event, an interview is an opportunity to tell their story. Both times the subject came up in the panels, both the TV media reps and the print reps said even if you don’t grant the interview, “the story is going to run anyway”. So basically you have the opportunity to say what YOU want to say, or take a chance that somebody else will say what you wouldn’t want them saying FOR you.
If the idea of speaking to the media scares you, take the time for spokesperson training. Most times, if you’re prepared, it’s actually a positive PR opportunity, not a burden.
What do you think when a company has “no comment”? What are some of the best TV/print interviews you’ve seen or read, even in times of crisis?
Andrea James, President / Director of Public Relations