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Posts Tagged ‘marketing’

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Pizza Wars and the Media Mix

Tags: Advertising, agency, at&t, budget, Des Moines, des moines convention and visitor's bureau, domino's, iphone, leno, marketing, marketing mix, marketing plan, papa johns, pizza chains, pizza hut, pizza wars, research, strategy, team coco, verizon
Posted in Advertising | No Comments 4/28/2010

I’m sure everyone has heard of the Late Night Wars between Jay and Conan (I’m on Team Coco) or the current “Map” wars between AT&T and Verizon. Well, if you haven’t noticed, there is something very close to my heart in a bit of a tussle – Pizza Chains. I know a lot about very few things in life, but one of them is pizza. I’ve dedicated at least half of my life to pizza. Okay, I may be exaggerating for dramatic effect. However, if you need a good pizza recommendation for any occasion or location – I’m your man.

Pizza delivery guyThe top three pizza chains in America are Pizza Hut, Domino’s, and Papa Johns. Currently they are all running campaigns that are very creative and yet different from one another. Pizza Hut is stressing value. They are hawking the $10 pizza and it looks to be a major hit especially in this economy. In the past they’ve had the 3 pizzas for $5 campaign as well. They’ve also branched off into pastas and wings. Pizza Hut was the first chain to develop an iPhone application and consumers can order a pizza in two clicks. Domino’s has been running a new recipe campaign trying to address their critics and draw in more customers or bring old ones back. They’ve run a major tv campaign and combined that with a very aggressive social media campaign. We had an employee make a comment about the new recipe on Twitter and received a free pizza coupon! Papa John’s is a very strong #3 in the market and charging. They are running a “Papa’s In the House” campaign that features their founder possibly showing up at your door to deliver your order and good times. They are about to launch a strong social media campaign as well, encouraging consumers to “create a recipe” and partake in the rewards if it takes off.

I think the common thread between these three is that they are marketing aggressively and with a media mix. You see them on tv, hear them on radio, read them in print, clip their coupons and now they are all online in creative ways. Not to mention their public relations teams that keep their brands in front of the consumer. All three are after your hard earned dollars. All three are taking different approaches and thriving.

Our president, Andrea James, spoke today at the Des Moines Convention and Visitor’s Bureau seminar on marketing. The topic was “Making the Most of Your Marketing Budget.” At Love Scott, we endorse research first. Find out what you don’t know. Have a professional administer the process. The second part of research is believing what it says. You would be amazed at how many clients don’t want to believe the results of research. You have to accept what the research tells you to take correct action. Once you assess the research and create a marketing plan, execute your plan. Our plans always include a media mix. There is no “magic” medium that will fix all of your marketing problems. Just like a good financial plan, you can’t put all of your eggs in the stock market. A strategic mix is always the best course of action. Of course just like a good financial plan – this can be done on a budget. We constantly strive to work with our clients to create the best course of action for them to thrive strategically.

You don’t need to be in a “war” to be creative, strategic and responsible. Are you using the media mix to your advantage?

- Adam Jensen

How Do You Create Value – Invite To Invoice

Tags: account management, ad agency, add value, advertising agency, Andrea James, communication, customer servive, Des Moines, Iowa, marketing, Pitney Bowes, Public Relations, response, Service, social media, Successful branding, Twitter, Value, value added, West Des Moines
Posted in Public Relations | No Comments 4/23/2010

The Devinition of ValueWe had a discussion among the Love Scott staff the other day about how businesses create value. When it comes time to pay a bill, you automatically measure the perceived value of that item against the price before handing over your money. If the value is considered less than the price tag, there are bound to be complications. But creating value is so much more than a product or service – it’s really about the entire experience.

When was the last time you walked away from a business transaction thinking, “WOW! That was worth every penny AND my time!” What was it that made you feel that way? Was it a unique product? Was it outstanding service? Most likely, you were “wowed” through the entire experience – from invitation to invoice. Or in this digital age, from log-on to log-off, because your website is certainly an extension of your brand’s perceived value.

Customer service/relations has changed a lot in the last decade with the emersion of social media in business. I still see ambiguity from business leaders to the idea of getting involved in social media marketing. While there’s definitely been a shift from the idea of social media being a “phase” to a general acceptance of it as a tool that will be around for awhile, many businesses are still not completely understanding the magnitude it can have in terms of hearing the customer, communicating with the customer, and improving customer service.

I faced it head-on a couple weeks ago when I innocently tweeted about trouble I was having with our postage machine. This is what I said:

Andrea James Piney Bowes Tweet

I didn’t expect anyone to really care or even pay attention. Not five minutes later, I got this response from @PBCares:

Tweet from Piney Bowes

It was, in fact, a Pitney Bowes machine, and long story short, there was a repairman in our office within 24 hours. Voila! Without even a phone call, Pitney Bowes made it clear that they noticed, appreciated our business, and valued us as customers. They created very real value. And my response was – WOW. Their Twitter handle is “@PBCares”, and they proved to me that they do.

As a necessary brand-building exercise, we are focusing on how we create value for our customers. From invite to invoice, do we go the extra step to help them understand the way we do things? Can we help them to feel more comfortable, even if it takes us a little out of our own comfort zones? When they get our invoice, do they scratch their heads or do they accept it knowing we created real value equal to the price on the paper?

So, how do you define value? How do you make sure your clients/customers are feeling valued? Put some thought into it and let us know what perceived value your customers should expect. Because at the end of the day, without value, what are you providing to your customers?

Andrea James, President / Public Relations Director

FACT: It Ain’t Necessarily So!

Tags: assumptions in advertising, best guess, Bill Love, branding, customers, effective marketing, facts, marketing, marketing process, marketing research, research, ROI, statistics, targeted marketing, trust, truth
Posted in Advertising, Media | No Comments 4/14/2010

You can’t argue with facts, right? Fact: 46% of the people reading this blog have an undergraduate degree from a four-year university. Fact: 57% of all baseball fans have been to at least one major league ballpark and have a souvenir to prove it. Fact: 13% of all private pilots have experienced a near miss with another aircraft in controlled airspace. Fact: 100% of the statistics above were made up just now as I wrote them.

Fact or AssumptionOne of the truths about anything presented as being fact is that people are inclined to believe it. That can be dangerous because sometimes facts are not, in fact, facts. All too often what passes for a fact is not fact at all, but rather, an assumption. There’s a very big difference between a fact and an assumption and while a fact can sometimes be mistaken for an assumption, an assumption should never be mistaken for a fact. Assumptions are nothing more than a best guess and my best guess is that your best guess is no better than the next person’s best guess.

But statistics indicate 63% of you would be surprised at how many marketing programs are actually entirely based on someone’s best guess!

After all, management, based on their many years in the business, assumes they can pretty much tell you what their customers are thinking about their company and its products. They’ve been in the industry long enough to assume they know exactly who their competition is and what will move consumers to buy. All too often, the people responsible for their marketing program buy into these same assumptions and base entire marketing efforts on someone’s “best guess.” And more than 6% of the time they’re right!

Do the math.

We do things a little differently. We start out assuming nothing. We believe the best way to determine what consumers are thinking about a company and its products is to go ask them. The best way to determine who or what is competing for the dollars a consumer might spend with you is to go ask them. The surest way to determine what the most effective message should be to move consumers to buy is to go ask them. It’s called research and it should be the first money you spend from your marketing budget. The ROI on effective research is tremendous, especially compared to the ROI on a marketing program based on someone’s best guess.

How reliable are assumptions? Wouldn’t you assume everyone would know the answers to the following questions?

1. What is Hillary Clinton’s official title? (53% answered correctly)

2. What is the Vice President of the United States’ first name? (47% answered correctly)

3. What does Derek Jeter do for a living? (54% answered correctly)

4. How many United States senators do we have? (43% answered correctly)

The smartest thing a marketer can do is learn to distinguish between a fact and an assumption. A fact that is, in fact, a fact is to be trusted. An assumption should always be suspect.

Is your marketing based on facts or assumptions? Find out. We can help you sort it all out.

* Only one of the statistics presented as fact in this blog is, in fact, a fact. Can you identify it?

Bill Love
Co-Founder, Love Scott & Associates

Tiger: Just do it.

Tags: Advertising, Augusta, Crisis Management, Golf, Kobe Bryant, marketing, Nike, Public Relations, Sponsorship, The Masters, Tiger Woods
Posted in Advertising | 3 Comments 4/08/2010

Nike and Tiger Woods are still working together if you haven’t heard. Released yesterday afternoon, here is the new Nike ad featuring Tiger Woods…

Nike has crossed this path before with Kobe Bryant. Now a NBA and sporting darling it seems. So in time this episode in Tiger’s life will pass and if he wins championships and majors – people will forgive and forget to some degree. The ad is tough to swallow at this time because it comes across as capitalizing on two things – his scandal and his father. Two things he has held very close to the vest. So to come out now, right before he tees off today at Augusta – it just seems too opportunistic. Maybe that’s more of a public relations problem though.

Creatively I think its an effective spot. A simple shot of Tiger staring at the screen with his late father’s words as the narrative. It is creative and emotional – as to be expected from Nike and Weiden + Kennedy. It’s going to get a response out of you. I think Tiger does look remorseful and stares at the screen almost like he is taking a scolding from his father’s words. Everyone knows what its like to disappoint a parent and that is the feel of the ad – the ultimate disappointment. Where the ad loses me is the capitalization on a catastrophe. Tiger has had it his way the whole time – being vague, being private about this scandal. He at times has been private about his father and his death. So not only do you use your father and this situation, you use them in a very non-private way. I get the point of the ad. I want this episode to pass, because everyone has made mistakes. In the grand scheme of things, people will forgive but they probably won’t forget. He’s a golfer to most, so golf. People are tired of the interviews, press conferences and the tabloids. Play golf and people will move on. Just do it.

What do you think?

Adam Jensen, Creative Director

Fart Bubbles & Other Nefarious Myths

Tags: Advertising, Circut City, communication, funny, Jack Daniels, marketing, Max Factor, myths, Pontiac, silly, the 4 p's of marketing
Posted in Interactive, Media | 1 Comment 4/07/2010

Oh, for the love of the gullible 10-year olds of the world.  OR…  what an IDIOT I must have been?  My uncle Teddy said with such conviction,  “If you swallow your gum, you’ll fart a bubble.”

So, for the last 32 years, I’ve actually been swallowing my bubble gum in the hopes that I would prove my uncle his hypothesis true.  You CAN fart a bubble!

Fart BubbleWell, only part of that is true.  I stopped chewing bubble gum quite a while ago – shortly after offending my soon-to-be ex girlfriend and her entire sorority pledge class at a football game in 1992.  I actually stopped believing in the mysterious “fart bubble” about 12 minutes after that…

While it’s a humorous story and gets a HUGE giggle out of my own kids, it’s not at all the truth.  So why mention it on an ad agency Web site?  Because, just like the fart bubble, there are some MAJOR myths out there about advertising, and specifically ad agencies, that…  well, let’s just say I’d like to “Clear the air…”

Ad Agency / Advertising Myth #1 – Advertising and marketing do the same thing.

Many people think that advertising is the same thing as marketing. Or that advertising is the same as selling. Aw, heck, they can be interchangeable for all we care…

WRONG!

Marketing encompasses all the activities it takes to move a product from inception to sales.  This includes everything from market and demographic research to brand development, integration, design and packaging. Think of a discovery process using the “4 Ps of Marketing” – Product, Price, Promotion and Placement. Once this information has been tallied and compiled, THEN you start thinking about advertising.

Advertising, what I’d consider the more “cerebral” component of the team is the way we “Ad Folks” educate people about a product or service. Advertising can be used to communicate what a product is, how it fills a specific need or enhances someone’s life.  Advertising covers how much something costs and where the buyer can get it. And from a branding standpoint, advertising can differentiate a product or develop an image for a specific consumer.

In most cases, it’s when these two are working together that sales happen. Good marketing can build a roadmap to get the product to the consumers, but without advertising stirring up traffic, interest and positioning the product in relation to its competition, not a single widget will be sold.

Hey, ya know what?  Uncle Teddy had a great road-kill-skunk carcass-to-jerky machine built in his garage, but couldn’t sell the darn thing.  I wonder why?

Speaking of skunk jerky…

Ad Agency / Advertising Myth #2 – Advertising sells you things you don’t want.

If this myth were true, then some ad executive somewhere (and my uncle Teddy) would be sitting pretty on a beach next to his or her own little airport in the Bahamas (or in a triple-wide with a cleaning lady named Trixie…  pick yer’ poison). If a secret to advertising success exists, why do 80 percent of new products fail? And, why do seemingly well-established products drop from sight? Can you say, “Max Factor,” or “Circuit City,” or “Pontiac?” (And that was just in 2009!)

People have needs for products and services, but they have choices on how those needs are filled. Their decision to buy a product or service will be based upon their belief that what you offer satisfies their need. It will also be based upon their readiness to buy.

Ad Agency / Advertising Myth #3 – Ad agencies are full of a bunch of narcissists and crooks.

Smarmy GuyWhen I was interviewed for my first “Ad Agency” job, I distinctly remember saying, “I just want to do good work for good people.” (Jiminy Cricket has nothing on me…). Naive? Sure, but at 22 (and just off the search for the elusive fart bubble) I took relationships pretty seriously.  I knew I had the skills to add value to any creative department, but if it wasn’t for “good people,” as I put it, then what would be the point?  I might as well just jump right to the “scotch-guzzling, Camel non-filter smoking male chauvinist pig” stage.  Thank God I found “Good people…”

Here’s where I bite my tongue.  Yes, I’ve seen some pretty frightening things done and said in the name of “Advertising.” But trust me when I say, “There isn’t an industry-wide plot out there to bilk the public out of their valuable pennies.” It’s just not true. Of the handful of agencies I’ve worked for, the value clients receive is directly equal to the quality of craftsmanship and diligence the agency puts into their work.  The clients will see results when the heart of the agency is truthful and honest.  And consumers will be equally rewarded when it’s time to purchase.

With that, I’ll offer one last uncle Teddy-ism…
(Said through a cloud of smoke and on the breath of Jack Daniels himself…)

“If I spit on yer’ head and tell you it’s raining, would you believe me?” Of course we would uncle Teddy.  You’re a very wise man.

Uncle Teddy or not, did I address some of your questions about advertising and ad agencies?  What are some other aspects to our industry that may concern you? Please leave a comment and let us know.  (I promise not to bring uncle Teddy to the next meeting.) :)

Andrew B. Clark
Interactive Director

What Makes A Different Kind Of Ad Agency Different?

Tags: "Love Scott & Associates", ad agency, advertising agency, Bill Love, brand, branding, client, communications, discovery, identity, logo, marketing, marketing communications, rebranding, research, transparency, walk the walk
Posted in Advertising | No Comments 3/16/2010

A Different Kind of Ad AgencyWe just finished a complete re-branding of our own company. We felt it was important to not just talk the branding talk, as many ad agencies do, but to actually walk the walk. We preach the importance of positioning to our clients and the importance of integrating the brand throughout their marketing plan. But we recently realized we were like the barber’s kid who goes without a decent haircut. We were so busy helping our clients become brand smart, that we weren’t looking very brand smart ourselves. So we entered into the discipline with Love Scott as the client.

I have to admit the process was every bit as instructive, sometimes surprising and, ultimately, as satisfying as we had been telling our clients it would be. We learned a lot about ourselves and in the end, established a brand strategy every one in our company can identify with and believe in.

Love Scott Logo 1973It all started with the basics and, as often happens, a minor identity crisis. What are we as a company? Are we an advertising agency? (We do so much more than just advertising.) So maybe we’re a marketing communications company. That moniker is mostly met with blank stares until we follow it with the more familiar, “You know, an advertising agency.” Then the lights go on.

So ultimately we decided to stick with what people know… an ad agency… but “a different kind of ad agency.”

Which brings us to the crux of the branding strategy. Calling ourselves “a different kind of ad agency” begs the question, how are we different? In the course of the self examination that all good branding exercises demand, we identified six specific ways we are not your father’s ad agency. And we think the success of the strategy will lie in our opportunity to articulate those differences to clients and potential clients.

First, we are strategy-driven. The thinking part always comes first. Being clever is never our goal. Being relevant always is.

Second, we use our 40 years of experience not as a crutch to justify the tried and true, but to guide our clients to new and unique approaches.Love Scott and Associates Logo 1980

Next, we are proud of our great reputation for creativity, honesty and integrity. Character counts with us and it shows.

Our size, which is small, is also an important difference. We produce the same or better quality work as the larger guys, but, because of our size, we’re more responsive, more accessible and much more affordable!

Speaking of money, there is never a billing surprise with us. Ever! Charges for all jobs, for all clients, are agreed upon upfront and the invoices NEVER vary from the original agreement.

And finally, we think all business is personal. We have a passion for building long-term, personal relationships with our clients.

There you have it, our differences articulated! This is our brand. This is how we’re a different kind of ad agency, the kind we think people want to do business with.

Are you using your brand to convincingly set you apart from your competition? Are you walking the walk, or still simply talking the talk?

We Need More Geniuses

Tags: Advertising, Bill Love, Leo Burnett, marketing, rant
Posted in Advertising | No Comments 3/05/2010

When did marketing become such a casual occupation? And why did I waste four years of my life studying it in college?

I had a client call me once to tell me he was considering hiring a marketing manager for his company (this was back when most advertising agencies worked day-to-day directly with C-level management, something that’s not so much the case today. But that’s a whole different post!). He asked me what he should look for in a marketing manager. I answered that he should find someone who knows something about marketing. He laughed. I was serious.

Leo BurnettThe temptation for a company selling golf ball dimples and looking for someone to head up their marketing is to find someone with tons of golf ball dimple experience. Apparently, the theory is that industry experience trumps discipline-specific knowledge every time. I suggest a better plan for this company would be to find someone with tons of experience in marketing and teach them about golf ball dimples. Then leave them alone and let them create effective, cost-efficient, high-return marketing programs that will move golf ball dimples by the trainload. And please don’t insult their expertise by subjecting their every idea to a “hall survey” where virtually anyone with an opinion is invited to weigh in and is taken seriously.

Marketing is too important to a company to leave its planning and execution to those ill-qualified to be making marketing decisions, especially if it’s an area where they have no expertise. And that includes upper management. Just because they have the power doesn’t always mean they should exercise it. These same people wouldn’t dream of interfering with the work of their legal team, but feel imminently qualified to pass judgment and second-guess every detail of a marketing plan.

Leo Burnett, one of the all time advertising greats, once said, “I have learned that any fool can write a bad ad, but that it takes a real genius to keep his hands off a good one.”

Marketing is not a casual occupation. My years studying it in college and my 40 years working in marketing haven’t been wasted. I’ve learned how to do marketing right. So have hundreds of thousands of other marketing professionals. Marketing is best left to people who know what they’re doing. My advice to companies wanting to energize their sale curve is to find one of these marketing professionals, teach them your industry, then get out of the way and let them teach you a thing or two about marketing.

And they’ll make you a pile of money in the process.

What I Signed On For

Tags: Advertising, creative, expectations, marketing, rant
Posted in Advertising | No Comments 3/04/2010

I’ve spent my 40 years in the advertising agency business on the creative side. Creativity was the reason I went into business in the first place. In the middle of graduate school, I looked around me and saw all kinds of advertising and noted that most of it sucked (especially the local stuff). “I can do better than this,” I remember thinking, if not saying out loud. And the next thing you know I’m in the advertising business trying to put my creativity where my mouth was.

I’ve failed more than I’ve succeeded in my 40 years. But I’ve never lost my love for good creativity. A well crafted headline in a print ad. A captivating image whether in print or on film. An extraordinarily engaging idea brilliantly presented. A message in any medium that moves the audience to get emotionally involved.

CreativeI admire a relevant story compellingly and creatively told. Period. That’s what I signed up for.

There are those (none of whom came up through the creative side of this business, however) who maintain that our business is no longer creativity-driven. Rather, they say, the advertising agency of tomorrow will shuffle the creatives out the door and replace them with business school grads who can solve a client’s business problems rather than wasting time on their marketing problems.

Perhaps. But I hope not.

To me, solving marketing problems is good business. And solving them by employing great creativity is also fun. Business is not fun. It’s work. And as a small business owner, I know. I’ve said many times in my career, as I looked over my most recent accounts payable report, “This is not why I signed on.”

I sincerely hope those who downplay the importance of creativity in our business are made to watch hour after hour of Community Choice Credit Union television spots; or are forced to read page after page of Presidents Day Sale newspaper ads where nobody seems to be able to find the proper place for the apostrophe; or are sentenced to listen to an endless stream of really bad jingles with lyrics so forced they make ears bleed; or are obliged to open envelope after envelope of direct mail letters with news of an upcoming sale so amazing that the sender begs people not to camp out overnight in anticipation of the start of the sale.

Please.

I still believe creativity is what drives advertising. Hire your business school grads if you must, but keep them away from the creatives. The two are from separate planets.

As for me, I’m going to continue betting on companies that pay creatives to craft headlines such as “The first year he owned a pro football team, Lamar Hunt lost a million dollars on it. According to lore, Lamar’s father said, ‘At the rate he’s going, the boy can’t last over 200 years.’”

Or for Crain’s New York Business magazine, “Studies show that when office elevator brakes fail, Crain’s readers fall 42.3 floors farther than other readers.”

And my all time favorite from Metropolitan Life, “A child is someone who passes through your life, and then disappears into an adult.”

That’s what I signed on for!

How To Fail Your Way To The Top

Tags: advice, Andrew B. Clark, blog, Dr. Seuss, failure, funny, Henry Ford, interacitve, marketing, Michael Jordan, Social Media Marketing, success, Walt Disney
Posted in Interactive | 2 Comments 3/04/2010

While somewhat out of the norm for my posts, I wanted to intentionally write this as my “a-little-about-me” contribution to the Love Scott & Associates blog. For those out in the “blogosphere” who know me, I’m a man of considerable self-doubt and insecurity.  But early in the spring of 2006, I dropped my insecurities and started writing a blog called The Brand Chef.  While at first I saw nothing of value in it but the soothing sound that a vacuum makes as it SUCKS empty air; after a month-or-so, I received my first comment.

Andrew B. Clark“Nice Post, Andy…” (from… “nameless”)

So simple.  So succinct in it’s depth and meaning. It inspired me. It excited me like a little schoolgirl. I was instantly addicted.

So, does that make you a success?

Yes, it does.  I’d broken through the barrier.  I walked up to the bull and slapped it right on the nose and lived to tell the story.

We work in the arena of public opinion.  Advertisers, marketing folks, creatives of all kind deal with insecurity and criticism on a daily basis. Public opinion is ingrained into process.  If your ad, your creative for a TV spot doesn’t “hit” with a specific demographic, you’re going to hear about it.  And in this age of instant messaging, texts, tweets, posts, comment threads and video rants, hearing about it isn’t just confined to the corner office or trade publications.  You’re going to hear (and read) about it in every platform on the planet.  From digital, to print, audio and video, the dissemination of public opinion (and its control) has been relinquished to “the man on the street.”  Once I realized this, I discovered one, basic principle to success in social media marketing. You can fail your way to the top.

Now, I’m not saying I’m anywhere near the top of the social media marketing game.  In all actuality, I’d put myself closer to the middle (there’s my insecurity coming out again).  But with patience, persistence, honesty, and a modicum of intelligence, I’ve gained ground in the social media world – enough to consult clients on the strategies behind social media marketing and using social media to extend their reach and enhance the bottom line.

Dr. Seuss - Mulberry StreetAs a reminder, I keep a list of these famous failures to remind me that it takes a considerable load of failure to recognize (and eventually realize) true success.

–> Henry Ford failed and went broke five times before he succeeded.

–> Michael Jordan was cut from his high school basketball team. Jordan once observed, “I’ve failed over and over again in my life. That is why I succeed.”
–>
Walt Disney was fired by a newspaper editor because “he lacked imagination and had no good ideas.
–> 27 publishers rejected Dr. Seuss’s first book, “To Think That I Saw It on Mulberry Street.”

“Take pride and recognize your failures, because success walks within their shadows.”

So, with that, I say, “Welcome to my little corner of the Love Scott & Associates blog!”

Until Next time…

Keep Cooking!
Andrew B. Clark

Love Scott – The 2nd Generation

Tags: "Love Scott & Associates", Advertising, Andrea James, Bill Love, Family, Generation, History, marketing, Successsion
Posted in Public Relations | No Comments 3/02/2010

“How long have you been with Love Scott?” I get this question all the time, and I haven’t yet come up with a simple answer. How long have I worked here? Easy – four years. How long have I been here? Hmmm, let’s see…my whole life? Not as in “it feels like I’ve been here my whole life”, as in my whole life. As of February, I’ve been with Love Scott for 35 years.

Andrea LOVE JamesIf that doesn’t make it clear enough, let me elaborate. My father is Bill Love of the Love Scott. My earliest memories include running the halls, literally, of this company. The Love Scott offices of the early days (before computers) were a child’s dream – markers of every color imaginable, dry-erase boards for endless drawing entertainment, giant calculators for playing “store”, electric pencil sharpeners (no explanation needed), unlimited paper of all sizes and color, typewriters, multiple TVs, and the best part – the elevators. Confession: to this day, if my sister and I are in the elevators of the office building together, we stand on one foot and hop up and down while the elevator carries us floor to floor feeling the exhilarating (less so when you’re 35 than 5 years old) drop of our stomachs when the elevator stops on the 5th floor. Yes, a 35-year old and a 39-year old jumping up and down like two young school girls just for memory’s sake.

But what runs deeper than those memories is my love for the business. My dad has always said, “If you don’t wake up and love what you do for a living, you need to do something else.” I watched as he and Ron Scott built this company – I’ve heard the stories of huge creative successes and seen the face of deep disappointment. I’ve witnessed the business grow and shrink and grow again as the number of employees reflected the inevitable change in clientele. I’ve been in countless commercials, as have my friends, and I’ve watched and listened as the industry changed through the decades. This business is a part of me…a part of my history.

Being named president of the company in 2009 struck two deep emotions in me: immense pride and cold fear. I’ve always dreamed of having a job I loved as much as my dad did, and I could never seem to find it. Now I have it. I wake up excited to come to work, to create the strategy that gets companies noticed, to move them forward. At the same time, Love Scott was one of the main constants in my life. To be responsible for it continuing to be a constant is, at times, overwhelming. Luckily, I have the world’s greatest mentor guiding me through the triumphs, and especially this year, the turbulence.

Bill LovePeople who have worked with my dad at some point through his 40 years in the ad industry love to tell me I have big shoes to fill. Yeah, I know. But knowing what this business has meant to him, and to the whole family in fact, means I don’t take this gig lightly.

My dad now calls himself “the old man in the corner office”, but what his modesty prevents him from recognizing is that his creativity still drips from his office walls, seeping down the hall, inspiring us all. What’s more impressive, though, is that he’s built a team of sheer talent. I marvel at every person in this office for their individual genius. I am incredibly proud of the work we do, and would stack it against the best in the business any day.

I’m hoping some day my kids will look at me the way I see my dad – strong, talented, a visionary and a trusted leader. I’ve already started grooming my 5-year old to take over some day, convincing her she LOVES writing and that her stick-figure drawings are the stuff of pure talent. I don’t know if she’d ever be interested or good at running an ad agency, but it’d be a kick to carry Love Scott into a third generation. I’m incredibly proud to say she’s already mastered the elevator…

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  • Who is Love Scott, anyway?

    Love Scott is a full-service marketing communications company. If you know what a marketing communications company is, you either work for one or you have way too much time on your hands. We know what a marketing communications company is, but we find it hard to explain to others. When pressed, here’s what we say:

    We help businesses identify markets for their products and services and create efficient, cost-effective methods of communicating their stories to those markets.

    Mainly through advertising, public relations, interactive media, etc.

    You know… marketing.

  • Tweet with @Love_Scott !

    • Great meeting today with Blessman Ministries. If you're not familiar, check them out - feeding and sheltering... http://fb.me/tCMrHK7M 2010-08-31
    • Beautiful! RT @MftH: Check out original, hand-crafted furniture donated to be sold at Hy-Vee Hall this wkend on FB --> http://bit.ly/dkCHjr 2010-08-31
    • Thx to @DSMEgotist for mentioning our blog. We've slacked lately, but after Labor Day Wkend, we'll be right back at it! Stay tuned... 2010-08-30
    • Very excited to announce a new addition to the @Love_Scott team next week! But for now...lips sealed... 2010-08-27
    • Thank you! Agreed! RT @storeykenworthy: @Love_Scott We took part last yr, it was not only rewarding, but a great team blding experience! 2010-08-27
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Love Scott & Associates - A Different Kind Of Ad Agency


3737 Woodland Avenue, Suite 510, West Des Moines, Iowa 50266 | p: 515.223.1383

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