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Posts Tagged ‘Bill Love’

Just Because You Can, Doesn’t Mean You Should

Tags: "Love Scott & Associates", Bill Love, branding, Christmas, Christmas Music, expectations, funny, Music, rant
Posted in Uncategorized | 1 Comment 12/10/2010

Let me get the disclaimers out of the way upfront.Crying child

(1) I am an unapologetic traditionalist when it comes to Christmas. Don’t move my Christmas cheese.

(2) The opinions about to be expressed are mine and even though they are rich in undeniable truth, I fully recognize that no matter how wrong you may be, you may not agree with them. Please try to get over it.

(3) If I come off as old and grouchy, it’s because I’m old and grouchy.

Every year at this time, when Christmas music begins filling the airwaves, I begin compiling in my mind a list of Christmas albums that should never have been made. There certainly is no shortage of Christmas music out there and if you listen to enough of it, you will eventually hear songs that you will consider a waste of time and resources. The body of Christmas music was probably fully realized years ago and anything recorded after that is simply redundant and adds no value to the body of work. And unless the music brings something totally new to the arena, I have to wonder why, other than a holiday money-grab, these recordings were ever made in the first place.

Just because you have access to a recording studio and you think you could sell a few Christmas albums to a tiny group of diehard fans, doesn’t mean you should try to find 10 or 12 holiday songs to fill a CD and promote it as if it were something new. It will more than likely end up on someone’s list of Christmas music that never should have been made.

For instance, anything recorded for Christmas by the Ronettes or any other studio girl-band from the 50’s and 60’s. Or anything “holidays” by James Brown. Or Bruce Springsteen, for that matter. He sounds disturbingly upset at the prospect of “Santa Claus Coming To Town!” My teeth itch anytime I hear Eartha Kitt purring, “Santa Baby” and Madonna’s more recent re-recording of that effort just proves my point that it’s possible to waste electricity and vinyl on such ridiculous songs. (Personally, I prefer Miss Piggy’s version to either one of the aforementioned.)

Chuck Berry singing, “run, run Rudolph”?… really?

If I hear Brenda Lee’s “Rockin’ Around the Christmas Tree” many more times, I may swear off of rock AND Christmas trees. I swore off of Brenda Lee years ago. I’m a huge Beach Boys fans, but… a Christmas collection? Painful! Even the sainted Paul McCartney has done some really bad Christmas songs and he’s man enough to admit it.

“Grandma Got Run Over By A Reindeer”, in my opinion, didn’t happen soon enough or permanently enough. And how about those incredibly talented dog impersonators barking out, “Jingle Bells”? If that ain’t a crowd pleaser! And Jose Feliciano’s “Feliz Navidad” doesn’t even make a good musical background for a taco commercial, let alone adding something meaningful to the body of Christmas music.

But nothing even comes close to last year’s release of the barely anticipated Bob Dylan Christmas album. I’m a huge Bob Dylan fan, but… this one leaves me practically speechless. I’m not exaggerating when I confess that blood was spurting from my ears the entire time I listened to this collection. It was a cross between hilarious and homicidal, neither of which, I’m sure, was the intention. Listen to it at your own risk!

After listening to me rant on this subject earlier this month, my wife put the whole thing in perspective for me. She pointed out that if I had 30 days of air time that I had to fill with Christmas music for 24 hours a day, I’d end up scraping the bottom of the barrel, too. Probably so.

But let me conclude by saying to recording artists and music executives everywhere that before being tempted to add to the growing list of worthless, awful, wasteful, tasteless, irritating, redundant, ear ache-inducing Christmas music, consider this:

Just because you can doesn’t mean you should.

What Christmas music do you consider a waste of time, talent and natural resources?

- Bill Love

We’re up to Something Good!

Tags: "Love Scott & Associates", advice, Bill Love, blog, expectations, good marketing, Inspiration, Meals from the Heartland, Mission Assist, motivation, non-profit, Public Relations
Posted in Uncategorized | No Comments 10/12/2010

I just returned from a mission trip to the Navajo Indian reservation just outside Gallup, New Mexico. It was not my first trip there. In fact, I have been there 12 times in the last four years and intend to continue going as often as I can in the future.

During these weeklong mission trips, we work to improve, however slightly and temporarily, the lives of Native Americans living on the Navajo reservation. The area where we do our work in New Mexico is situated in the second or third poorest county in the United States, depending on who’s doing the talking. So we do what we can… fixing holes in roofs; replacing broken windows; building handicapped accessible entrances to homes; chopping wood for winter warmth; running electricity to replace a single extension cord powering an entire house… the needs are endless and the effect eye-opening and life-changing. Each time I go, I come back with a crystal clear understanding of how blessed my life has been and how uplifting it can be to serve others.

But another thing the mission trips have taught me is that you don’t have to travel to Gallup, New Mexico, to find need. There is no shortage of opportunities to serve right here at home. Many of these needs are currently being addressed by non-profit organizations that are unselfishly making a very real and significant difference in the lives of others.

It was this realization, and our experience as the pro-bono marketing arm for the past two years for Meals from the Heartland, that prompted us to start an effort at Love Scott we call “Mission Assist.” Simply put, Mission Assist is an effort to help non-profit organizations better tell their stories, enhance their missions, and increase their funding. Mission Assist provides complete, coordinated marketing and development assistance to non-profit organizations at a substantially reduced charge.

It is headed by an individual who has spent 30 years in the non-profit sector, many of them at the top level of various non-profit organizations. He completely understands the problems and opportunities common to non-profits. This level of knowledge and experience, combined with Love Scott’s 40 years in marketing, results in Mission Assist having a lot to offer non-profit organizations seeking to rise to the next level of effectiveness.

But the most rewarding aspect of Mission Assist for me has been the excitement it has generated among our staff. It turns out they have generous hearts for helping advance the work of non-profits. They have embraced Mission Assist with enthusiasm and seem to get an energy boost when their talents are turned toward helping a non-profit be even more effective.

Last March, we brought a couple dozen Navajo youth from New Mexico, who had been identified as having leadership potential, to Des Moines for a week of intense leadership training. On the last day, after they had worked several afternoons for non-profit organizations serving various needs around the city, we asked them if they were surprised at the level of need in our city. They answered that they weren’t particularly surprised by the level of need, but they were surprised by the number of local organizations actively involved in addressing those needs.

I think that says something really good about the caring nature of the people of Greater Des Moines and the great work being done by so many area non-profits. It’s a pleasure for us to be able to partner, through Mission Assist, with the important work they’re doing.

The Best Reason I Can Think Of To Be Ruthless!

Tags: accountability, ad agency, Advertising, advice, agency, Alice in Wonderland, art, Bill Love, blog, Des Moines, graphic design, interactive media, Iowa, iowa advertising agency, John Ortberg, marketing, Public Relations, reading, social media, Time management, West Des Moines, white rabbit, work life balance, writing
Posted in Advertising | No Comments 7/28/2010

John Ortberg ( Twitter @JohnOrtberg ), one of my favorite authors, once asked a mentor of his for the one piece of advice that would make the most difference in someone’s life. Without skipping a beat, the mentor answered, “You must ruthlessly eliminate hurry from your life.”

The White Rabbit is always in a hurry. Are you?When I first read this a few years ago, I did some thinking about the way I was living and resolved to begin eliminating hurry from my life. It seemed like a great idea at the time, and still does. But I soon learned that eliminating hurry from my life is easier said than done.

Civilization has been gathering speed since day one. Every important advancement mankind has made has brought with it the capacity to do things faster. And so we have. The more we can get done, the more we can get done. The ability to multi-task has somehow become an admirable quality in today’s hectic world. Busyness is often confused with productivity and most of the time, the busier we are the more in a hurry we are. But being busy does not mean you have to be in a hurry.

The simple truth is, nothing truly important… nothing… can be done in a hurry.

You can’t do your best work in a hurry. You can’t establish meaningful relationships in a hurry. You can’t spend quality time with your kids in a hurry. You can’t be there for your friends in a hurry. You can’t rest in a hurry. You can’t plan for and live a healthy, productive life in a hurry.

So I have recently redoubled my resolve to ruthlessly eliminate hurry from my life. I’ve discovered the operative word here is “ruthlessly.” Eliminating hurry is simply not a casual occupation. It involves a purposeful, “ruthless” turning away from the way I’ve lived most of my life and an equally “ruthless” resolve to re-learn how to live at a manageable pace. It involves an almost minute-by-minute realization of how I am reacting to the pressures that cause hurriedness. It involves a lot of talking to myself and a lot of accountability to those who know about my quest and aren’t shy about calling me on it when I begin to give in to hurriedness.

I’ve discovered that hurry does, in fact, breed waste. I find the old sayings “haste makes waste” and “the hurrieder I go, the behinder I get” to be absolutely true. Hurry is a terrible waste of valuable time. When I’m in a hurry, it takes me much longer to do something than when I’m not in a hurry.

But the most important realization I’ve come to is that when I’m in a hurry, I don’t have time to be a better person. I can’t be the person I want to be because I don’t have time. How pathetic is that? My goal is to slow down and begin smelling the roses and being an encouragement to someone who needs a good word and pausing to appreciate the natural beauty all around me and contributing my time to serve someone in need and reading a book slowly enough to actually breathe it in and going on a road trip with no particular schedule in mind and stop caring about being interrupted because, after all, I’m in no hurry.

I want to ruthlessly eliminate hurry from my life and I encourage you to do the same. Your life will be better for it.

If you ever see me and I seem to be in a hurry, please call me on it. Be ruthless! Say to me, “You know that thing about ruthlessly eliminating hurry from your life, how’s that going?”

I’ll get the hint.

Bill Love

The Key To A Great Marketing Program!

Tags: advertising agency, appreciation, Bill Love, brand, branding, c-level, CEO, client, communication, creative, Des Moines Advertising agency, expectations, good clients, good marketing, great marketing, marketing, power trip, research, strategy
Posted in Advertising | 2 Comments 6/02/2010

I’m often asked what, in my opinion, is the key ingredient to creating a great marketing program. My answer seems to surprise most people, not so much because they disagree, but because it’s an ingredient often overlooked.

I think they expect my answer to be one of the following:

a) rock-solid marketing intelligence, well researched facts and figures on which to base everything
b)
a well thought-out strategy that is on target and incorporates relevance and value in the proposition
c)
stand-out, attention-getting creative
d) or; developing, articulating, building equity in, and then defending from all foes, foreign and domestic, a brand for your company or product.

awards for marketingAll of those things are important to creating a world-class marketing program. But from an advertising agency perspective, I think the single most important ingredient to a great marketing program is having a great client.

I can think of no ingredient I would rank as more important. Great clients allow great marketing programs to happen. Not-so-great clients invariably end up with not-so-great marketing programs and, because they are by their very nature not-so-great clients, they usually end up blaming their “not-so-great advertising agency” for the poor performance of their not-so-great marketing program.

So, what is a great client? From my perspective, first it’s a client who deeply appreciates the importance and incalculable value of good marketing to the success of a business. They get it. They know that marketing is an investment that should realize a good return and that great marketing usually produces great returns.

Next, they are a client who knows what they don’t know. They may be a great businessperson, but unless they’re also a great marketing person, they know they should leave those chores to people trained in the marketing disciplines. They seek out great marketing people and then trust them with the company’s marketing program. Are they totally detached from the marketing program? Of course not. They supply much needed C-level input, but in doing so, they also avoid screwing up good marketing ideas by imposing their power trips on the people responsible for producing marketing results.

And finally, they encourage and reward great thinking from their marketing people. This takes guts! Giving people who hail from a totally different side of the brain free rein to be inventive, creative and cutting edge with your marketing dollars is an act of courage that I have not often witnessed in my 40 years in the business.

But I have occasionally seen it. And it’s a beautiful thing to behold when it happens. It also invariably results in great marketing.

Great marketing starts with a great client. Period.

We’ve all worked with an endless list of not-so-great clients, but can anyone out there give me an “amen” on the joys of working with a great client?

Bill Love

FACT: It Ain’t Necessarily So!

Tags: assumptions in advertising, best guess, Bill Love, branding, customers, effective marketing, facts, marketing, marketing process, marketing research, research, ROI, statistics, targeted marketing, trust, truth
Posted in Advertising, Media | No Comments 4/14/2010

You can’t argue with facts, right? Fact: 46% of the people reading this blog have an undergraduate degree from a four-year university. Fact: 57% of all baseball fans have been to at least one major league ballpark and have a souvenir to prove it. Fact: 13% of all private pilots have experienced a near miss with another aircraft in controlled airspace. Fact: 100% of the statistics above were made up just now as I wrote them.

Fact or AssumptionOne of the truths about anything presented as being fact is that people are inclined to believe it. That can be dangerous because sometimes facts are not, in fact, facts. All too often what passes for a fact is not fact at all, but rather, an assumption. There’s a very big difference between a fact and an assumption and while a fact can sometimes be mistaken for an assumption, an assumption should never be mistaken for a fact. Assumptions are nothing more than a best guess and my best guess is that your best guess is no better than the next person’s best guess.

But statistics indicate 63% of you would be surprised at how many marketing programs are actually entirely based on someone’s best guess!

After all, management, based on their many years in the business, assumes they can pretty much tell you what their customers are thinking about their company and its products. They’ve been in the industry long enough to assume they know exactly who their competition is and what will move consumers to buy. All too often, the people responsible for their marketing program buy into these same assumptions and base entire marketing efforts on someone’s “best guess.” And more than 6% of the time they’re right!

Do the math.

We do things a little differently. We start out assuming nothing. We believe the best way to determine what consumers are thinking about a company and its products is to go ask them. The best way to determine who or what is competing for the dollars a consumer might spend with you is to go ask them. The surest way to determine what the most effective message should be to move consumers to buy is to go ask them. It’s called research and it should be the first money you spend from your marketing budget. The ROI on effective research is tremendous, especially compared to the ROI on a marketing program based on someone’s best guess.

How reliable are assumptions? Wouldn’t you assume everyone would know the answers to the following questions?

1. What is Hillary Clinton’s official title? (53% answered correctly)

2. What is the Vice President of the United States’ first name? (47% answered correctly)

3. What does Derek Jeter do for a living? (54% answered correctly)

4. How many United States senators do we have? (43% answered correctly)

The smartest thing a marketer can do is learn to distinguish between a fact and an assumption. A fact that is, in fact, a fact is to be trusted. An assumption should always be suspect.

Is your marketing based on facts or assumptions? Find out. We can help you sort it all out.

* Only one of the statistics presented as fact in this blog is, in fact, a fact. Can you identify it?

Bill Love
Co-Founder, Love Scott & Associates

What Makes A Different Kind Of Ad Agency Different?

Tags: "Love Scott & Associates", ad agency, advertising agency, Bill Love, brand, branding, client, communications, discovery, identity, logo, marketing, marketing communications, rebranding, research, transparency, walk the walk
Posted in Advertising | No Comments 3/16/2010

A Different Kind of Ad AgencyWe just finished a complete re-branding of our own company. We felt it was important to not just talk the branding talk, as many ad agencies do, but to actually walk the walk. We preach the importance of positioning to our clients and the importance of integrating the brand throughout their marketing plan. But we recently realized we were like the barber’s kid who goes without a decent haircut. We were so busy helping our clients become brand smart, that we weren’t looking very brand smart ourselves. So we entered into the discipline with Love Scott as the client.

I have to admit the process was every bit as instructive, sometimes surprising and, ultimately, as satisfying as we had been telling our clients it would be. We learned a lot about ourselves and in the end, established a brand strategy every one in our company can identify with and believe in.

Love Scott Logo 1973It all started with the basics and, as often happens, a minor identity crisis. What are we as a company? Are we an advertising agency? (We do so much more than just advertising.) So maybe we’re a marketing communications company. That moniker is mostly met with blank stares until we follow it with the more familiar, “You know, an advertising agency.” Then the lights go on.

So ultimately we decided to stick with what people know… an ad agency… but “a different kind of ad agency.”

Which brings us to the crux of the branding strategy. Calling ourselves “a different kind of ad agency” begs the question, how are we different? In the course of the self examination that all good branding exercises demand, we identified six specific ways we are not your father’s ad agency. And we think the success of the strategy will lie in our opportunity to articulate those differences to clients and potential clients.

First, we are strategy-driven. The thinking part always comes first. Being clever is never our goal. Being relevant always is.

Second, we use our 40 years of experience not as a crutch to justify the tried and true, but to guide our clients to new and unique approaches.Love Scott and Associates Logo 1980

Next, we are proud of our great reputation for creativity, honesty and integrity. Character counts with us and it shows.

Our size, which is small, is also an important difference. We produce the same or better quality work as the larger guys, but, because of our size, we’re more responsive, more accessible and much more affordable!

Speaking of money, there is never a billing surprise with us. Ever! Charges for all jobs, for all clients, are agreed upon upfront and the invoices NEVER vary from the original agreement.

And finally, we think all business is personal. We have a passion for building long-term, personal relationships with our clients.

There you have it, our differences articulated! This is our brand. This is how we’re a different kind of ad agency, the kind we think people want to do business with.

Are you using your brand to convincingly set you apart from your competition? Are you walking the walk, or still simply talking the talk?

We Need More Geniuses

Tags: Advertising, Bill Love, Leo Burnett, marketing, rant
Posted in Advertising | No Comments 3/05/2010

When did marketing become such a casual occupation? And why did I waste four years of my life studying it in college?

I had a client call me once to tell me he was considering hiring a marketing manager for his company (this was back when most advertising agencies worked day-to-day directly with C-level management, something that’s not so much the case today. But that’s a whole different post!). He asked me what he should look for in a marketing manager. I answered that he should find someone who knows something about marketing. He laughed. I was serious.

Leo BurnettThe temptation for a company selling golf ball dimples and looking for someone to head up their marketing is to find someone with tons of golf ball dimple experience. Apparently, the theory is that industry experience trumps discipline-specific knowledge every time. I suggest a better plan for this company would be to find someone with tons of experience in marketing and teach them about golf ball dimples. Then leave them alone and let them create effective, cost-efficient, high-return marketing programs that will move golf ball dimples by the trainload. And please don’t insult their expertise by subjecting their every idea to a “hall survey” where virtually anyone with an opinion is invited to weigh in and is taken seriously.

Marketing is too important to a company to leave its planning and execution to those ill-qualified to be making marketing decisions, especially if it’s an area where they have no expertise. And that includes upper management. Just because they have the power doesn’t always mean they should exercise it. These same people wouldn’t dream of interfering with the work of their legal team, but feel imminently qualified to pass judgment and second-guess every detail of a marketing plan.

Leo Burnett, one of the all time advertising greats, once said, “I have learned that any fool can write a bad ad, but that it takes a real genius to keep his hands off a good one.”

Marketing is not a casual occupation. My years studying it in college and my 40 years working in marketing haven’t been wasted. I’ve learned how to do marketing right. So have hundreds of thousands of other marketing professionals. Marketing is best left to people who know what they’re doing. My advice to companies wanting to energize their sale curve is to find one of these marketing professionals, teach them your industry, then get out of the way and let them teach you a thing or two about marketing.

And they’ll make you a pile of money in the process.

Love Scott – The 2nd Generation

Tags: "Love Scott & Associates", Advertising, Andrea James, Bill Love, Family, Generation, History, marketing, Successsion
Posted in Public Relations | No Comments 3/02/2010

“How long have you been with Love Scott?” I get this question all the time, and I haven’t yet come up with a simple answer. How long have I worked here? Easy – four years. How long have I been here? Hmmm, let’s see…my whole life? Not as in “it feels like I’ve been here my whole life”, as in my whole life. As of February, I’ve been with Love Scott for 35 years.

Andrea LOVE JamesIf that doesn’t make it clear enough, let me elaborate. My father is Bill Love of the Love Scott. My earliest memories include running the halls, literally, of this company. The Love Scott offices of the early days (before computers) were a child’s dream – markers of every color imaginable, dry-erase boards for endless drawing entertainment, giant calculators for playing “store”, electric pencil sharpeners (no explanation needed), unlimited paper of all sizes and color, typewriters, multiple TVs, and the best part – the elevators. Confession: to this day, if my sister and I are in the elevators of the office building together, we stand on one foot and hop up and down while the elevator carries us floor to floor feeling the exhilarating (less so when you’re 35 than 5 years old) drop of our stomachs when the elevator stops on the 5th floor. Yes, a 35-year old and a 39-year old jumping up and down like two young school girls just for memory’s sake.

But what runs deeper than those memories is my love for the business. My dad has always said, “If you don’t wake up and love what you do for a living, you need to do something else.” I watched as he and Ron Scott built this company – I’ve heard the stories of huge creative successes and seen the face of deep disappointment. I’ve witnessed the business grow and shrink and grow again as the number of employees reflected the inevitable change in clientele. I’ve been in countless commercials, as have my friends, and I’ve watched and listened as the industry changed through the decades. This business is a part of me…a part of my history.

Being named president of the company in 2009 struck two deep emotions in me: immense pride and cold fear. I’ve always dreamed of having a job I loved as much as my dad did, and I could never seem to find it. Now I have it. I wake up excited to come to work, to create the strategy that gets companies noticed, to move them forward. At the same time, Love Scott was one of the main constants in my life. To be responsible for it continuing to be a constant is, at times, overwhelming. Luckily, I have the world’s greatest mentor guiding me through the triumphs, and especially this year, the turbulence.

Bill LovePeople who have worked with my dad at some point through his 40 years in the ad industry love to tell me I have big shoes to fill. Yeah, I know. But knowing what this business has meant to him, and to the whole family in fact, means I don’t take this gig lightly.

My dad now calls himself “the old man in the corner office”, but what his modesty prevents him from recognizing is that his creativity still drips from his office walls, seeping down the hall, inspiring us all. What’s more impressive, though, is that he’s built a team of sheer talent. I marvel at every person in this office for their individual genius. I am incredibly proud of the work we do, and would stack it against the best in the business any day.

I’m hoping some day my kids will look at me the way I see my dad – strong, talented, a visionary and a trusted leader. I’ve already started grooming my 5-year old to take over some day, convincing her she LOVES writing and that her stick-figure drawings are the stuff of pure talent. I don’t know if she’d ever be interested or good at running an ad agency, but it’d be a kick to carry Love Scott into a third generation. I’m incredibly proud to say she’s already mastered the elevator…

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  • Who is Love Scott, anyway?

    Love Scott is a full-service marketing communications company. If you know what a marketing communications company is, you either work for one or you have way too much time on your hands. We know what a marketing communications company is, but we find it hard to explain to others. When pressed, here’s what we say:

    We help businesses identify markets for their products and services and create efficient, cost-effective methods of communicating their stories to those markets.

    Mainly through advertising, public relations, interactive media, etc.

    You know… marketing.

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Love Scott & Associates - A Different Kind Of Ad Agency


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