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Posts Tagged ‘Andrea James’

At The Heart Of Giving

Tags: "Love Scott & Associates", Advertising, advertising agency, Andrea James, branding, communication, Des Moines, Inspiration, Iowa, marketing, Meals from the Heartland, Mission Assist, motivation, non-profit, Public Relations, strategy
Posted in Advertising, Interactive, Media, Public Relations | 4 Comments 9/15/2010

Phew! Another successful  Meals from the Heartland event under our belts, and it never fails to inspire and energize us all over again. It’s our second year of helping to promote Meals from the Heartland (MftH), a mass food-packaging effort that brings together more than 14,000 Iowans to package and transport more than 4 million meals around the world. When we took on MftH two years ago as our pro bono client, we never imagined the impact working with this group of people would make on our own business.  The kindness, the genuine hearts, the “don’t expect ‘no’ as an answer” attitude, and the fearlessness…I am consistently blown away by what this group of volunteers produces.  Every year I think they’ve topped the last, but I’m now convinced more than ever, this is still just the beginning

Don’t get me wrong – it’s a lot of work. I’m fairly certain our agency has never put this amount of time toward any other non-paying client. But when we made the commitment, we all agreed we were making a commitment. And trust me, we’ve reminded ourselves and each other many times that we are fulfilling a commitment that we made. Inevitably, it all comes around to remembering the end goal…a starving person receiving a nutritional meal. That’s what it’s all about.

My favorite moment of the last two years working with MftH is standing in the middle of Hy-Vee Hall during the event with literally hundreds of cheerful Iowans buzzing around me – young, old, every race and religion, working together to feed people they will likely never see or hear a “thanks” from, and I get chills as my throat tightens and eyes fill. I get teary just writing about it. It is SO WORTH the time and effort. It restores my faith in humanity, and even in myself.

This year made me especially proud of everyone involved. The special vignettes constructed by MftH volunteers who visited Haiti served as a life-size visual of how people are living there. “Tent City”, as we called it, brought reality closer to home for most of us who have only seen the images on TV. I watched as adults cried their way through the maze of tents, and children asked their parents “but where are the bathrooms? What about bedrooms?” and their eyes grow wide as they were told the truth. When the idea of building the vignettes was first discussed in a committee meeting, I remember thinking it’d be a miracle if it really came together…so much effort, so much work. But it did. And it was my favorite place to be while volunteering that weekend.

I’ve taken lessons from the Meals group on how to make things happen, even if the rest of the world (literally) deems it impossible. It is this experience that has led our agency to a new venture in our business. While we can’t offer this same free service to all non-profits and still keep our doors open, we can offer our expertise and hearts to these organizations through an affordable and practical program that provides fundraising and marketing expertise. We’ve spent a good portion of the last year brainstorming, developing, refining and polishing our Mission Assist program, and I’m proud to say my heart is wrapped up in the offer.

As I ushered people into Tent City last week, a little girl who couldn’t have been more than 6-years old, walked by me and said in a shy, sweet voice, “Thank you for helping people who need it.” THAT, my friends, was my payment in full.

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Keeping the Faith

Tags: "Love Scott & Associates", ad agency, Adam Jensen, Advertising, advertising agency, Andrea James, brand, branding, client, communication, faith, good marketing, marketing, Mission Assist, research
Posted in Public Relations | No Comments 6/09/2010

Munch Fear PaintingLast week I found myself reflecting a lot about the paths we take in life – both personally and professionally – and what outside influences affect and change them. I interviewed with the Des Moines Business Record for a story on branding/rebranding last week which had me thinking a lot about why businesses do, or don’t, make decisions that can affect their futures (ours, obviously,  being the decision to rebrand) .

Additionally, and totally unrelated, our creative director, Adam Jensen, signed himself up for a 10-week intense group fitness challenge that one year ago, he wouldn’t have dreamed of taking on. In a sense, he’s been pursuing some personal rebranding, focusing on his health and fitness for the last year. After  watching how hard he’s worked to lose 75 pounds and get into better shape, it was inspiring to see him take on something he’d once thought impossible. Both Love Scott’s rebranding efforts, and Adam’s new undertaking, had me thinking about the one thing they have in common. Making the decision to act on fear or faith.

Decisions aren’t always simple. For some companies, decision-making processes, like whether and how to brand/ rebrand, are daunting. Spending the time and inviting internal and possibly external criticism are not always pleasant thoughts. Likewise, personal decisions such as Adam’s, which require self reflection, motivation and determination, are filled with unknowns around every corner. Think about every decision you’ve ever made in your life. Each and every one was driven by the stronger influence of those two things: fear or faith.

Fear of failure. Fear of change. Fear of the unknown. Everything (non-life-threatening) I’ve ever not tried, I can attribute to overwhelming fear. Now, fear can also be a blessing, and it’s actually required for faith to even exist. But for many (and too many companies I care to mention), focusing on fear can be tragically prohibitive when it comes to making effective marketing decisions. What if a campaign doesn’t work? What if it’s too radical for their public? There’s no proof an effort WILL work, so why take the chance?

And then there’s my favorite word – faith. Faith in what’s possible. Faith in doing things right. Faith in discovery through effort. Every time I’ve succeeded at anything, I’ve counted on faith. Faith in myself, faith in God, faith in others. And there have definitely been times when I’ve leaned on faith only to fail. But those are also the times I learned the most about what was needed to later succeed. What if I’d listened to the fear and never tried? I wouldn’t have learned how to do it right, better, the next time.

Faith doesn’t mean entering blindly into a situation, counting on a miracle for something great to happen. The Merriam-Webster online dictionary offers this as a definition:

Main Entry: 1faith

Pronunciation: \ˈfāth\

Function: noun

Etymology: Middle English feith, from Anglo-French feid, fei, from Latin fides; akin to Latin fidere to trust — more at bide

Date: 13th century

1 a : allegiance to duty or a person : loyalty b (1) : fidelity to one’s promises (2) : sincerity of intentions
2 a (1) : belief and trust in and loyalty to God (2) : belief in the traditional doctrines of a religion b (1) : firm belief in something for which there is no proof (2) : complete trust
3 : something that is believed especially with strong conviction; especially : a system of religious beliefs <the Protestant faith>

Sincerity of intentions. Firm belief in something for which there is no proof. Complete trust. With a strong belief in any of these, good things will eventually happen. If your intentions are to market your company right, have faith in yourself and your convictions that it will happen. If you hire a company to do it for you, have faith in yourself to choose the right company, then have faith in them to do what needs to be done…right!

With our rebranding effort, it took faith in the time we’d spend and the system itself that got us through the process. We could have feared what we’d discover from surveying our past and current clients, or that extra time we had to invest might be wasted, but we didn’t. We kept the faith that it would all lead to something great. And it did.

Likewise, Adam let fear rule his decision a year ago and didn’t step up to the challenge he now has faith he can complete. He took some convincing, and had to dabble a little here and there to find his faith-footing, but he found it and is now charging forward.

What drives you and makes your decisions – both personally and professionally? Fear or faith? Which do you want to drive your decisions?

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Love Scott / Meals from the Heartland Win Awards

Tags: "Love Scott & Associates", Andrea James, Award, Centeral Iowa Public Relations Society of America, charity, honor, Meals from the Heartland, Merit Award, Mission Assist, news, non-profit, Prime Awards, pro bono, PRSA, PSA, Public Relations, Public Service Announcement, Video
Posted in Public Relations | 4 Comments 5/06/2010

Meals from the Heartland CollateralWe are proud to share the news that Love Scott was awarded two prestigious honors at the Central Iowa Public Relations Society of America Prime Awards last week. We were recognized with a Merit Award for copy used in brochures for the Meals from the Heartland fundraising packet. The packets included a large general brochure and four targeted brochures (for schools, individuals, businesses and churches.) All brochures were produced to encourage donations and volunteerism to help package food for 4 million of the world’s hungry.

We were also presented with a Prime Award, the highest honor in the audiovisual category, for the Meals from the Heartland Public Service Announcement.

Both of these projects were completed by Love Scott on a pro-bono basis. We offered our services to the Meals from the Heartland team based on the outstanding work they do to feed the world’s hungry. We have been so incredibly blessed to have the opportunity to work with this group of people who volunteer their time (LOTS of it), their hearts and their genuine love for people all over the world who need help. We submitted our work to be considered because we are proud of it. But had we not won the PRSA awards, the experience would still have ranked as the highest reward we could ever receive.

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How Do You Create Value – Invite To Invoice

Tags: account management, ad agency, add value, advertising agency, Andrea James, communication, customer servive, Des Moines, Iowa, marketing, Pitney Bowes, Public Relations, response, Service, social media, Successful branding, Twitter, Value, value added, West Des Moines
Posted in Public Relations | No Comments 4/23/2010

The Devinition of ValueWe had a discussion among the Love Scott staff the other day about how businesses create value. When it comes time to pay a bill, you automatically measure the perceived value of that item against the price before handing over your money. If the value is considered less than the price tag, there are bound to be complications. But creating value is so much more than a product or service – it’s really about the entire experience.

When was the last time you walked away from a business transaction thinking, “WOW! That was worth every penny AND my time!” What was it that made you feel that way? Was it a unique product? Was it outstanding service? Most likely, you were “wowed” through the entire experience – from invitation to invoice. Or in this digital age, from log-on to log-off, because your website is certainly an extension of your brand’s perceived value.

Customer service/relations has changed a lot in the last decade with the emersion of social media in business. I still see ambiguity from business leaders to the idea of getting involved in social media marketing. While there’s definitely been a shift from the idea of social media being a “phase” to a general acceptance of it as a tool that will be around for awhile, many businesses are still not completely understanding the magnitude it can have in terms of hearing the customer, communicating with the customer, and improving customer service.

I faced it head-on a couple weeks ago when I innocently tweeted about trouble I was having with our postage machine. This is what I said:

Andrea James Piney Bowes Tweet

I didn’t expect anyone to really care or even pay attention. Not five minutes later, I got this response from @PBCares:

Tweet from Piney Bowes

It was, in fact, a Pitney Bowes machine, and long story short, there was a repairman in our office within 24 hours. Voila! Without even a phone call, Pitney Bowes made it clear that they noticed, appreciated our business, and valued us as customers. They created very real value. And my response was – WOW. Their Twitter handle is “@PBCares”, and they proved to me that they do.

As a necessary brand-building exercise, we are focusing on how we create value for our customers. From invite to invoice, do we go the extra step to help them understand the way we do things? Can we help them to feel more comfortable, even if it takes us a little out of our own comfort zones? When they get our invoice, do they scratch their heads or do they accept it knowing we created real value equal to the price on the paper?

So, how do you define value? How do you make sure your clients/customers are feeling valued? Put some thought into it and let us know what perceived value your customers should expect. Because at the end of the day, without value, what are you providing to your customers?

Andrea James, President / Public Relations Director

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Love Scott – The 2nd Generation

Tags: "Love Scott & Associates", Advertising, Andrea James, Bill Love, Family, Generation, History, marketing, Successsion
Posted in Public Relations | No Comments 3/02/2010

“How long have you been with Love Scott?” I get this question all the time, and I haven’t yet come up with a simple answer. How long have I worked here? Easy – four years. How long have I been here? Hmmm, let’s see…my whole life? Not as in “it feels like I’ve been here my whole life”, as in my whole life. As of February, I’ve been with Love Scott for 35 years.

Andrea LOVE JamesIf that doesn’t make it clear enough, let me elaborate. My father is Bill Love of the Love Scott. My earliest memories include running the halls, literally, of this company. The Love Scott offices of the early days (before computers) were a child’s dream – markers of every color imaginable, dry-erase boards for endless drawing entertainment, giant calculators for playing “store”, electric pencil sharpeners (no explanation needed), unlimited paper of all sizes and color, typewriters, multiple TVs, and the best part – the elevators. Confession: to this day, if my sister and I are in the elevators of the office building together, we stand on one foot and hop up and down while the elevator carries us floor to floor feeling the exhilarating (less so when you’re 35 than 5 years old) drop of our stomachs when the elevator stops on the 5th floor. Yes, a 35-year old and a 39-year old jumping up and down like two young school girls just for memory’s sake.

But what runs deeper than those memories is my love for the business. My dad has always said, “If you don’t wake up and love what you do for a living, you need to do something else.” I watched as he and Ron Scott built this company – I’ve heard the stories of huge creative successes and seen the face of deep disappointment. I’ve witnessed the business grow and shrink and grow again as the number of employees reflected the inevitable change in clientele. I’ve been in countless commercials, as have my friends, and I’ve watched and listened as the industry changed through the decades. This business is a part of me…a part of my history.

Being named president of the company in 2009 struck two deep emotions in me: immense pride and cold fear. I’ve always dreamed of having a job I loved as much as my dad did, and I could never seem to find it. Now I have it. I wake up excited to come to work, to create the strategy that gets companies noticed, to move them forward. At the same time, Love Scott was one of the main constants in my life. To be responsible for it continuing to be a constant is, at times, overwhelming. Luckily, I have the world’s greatest mentor guiding me through the triumphs, and especially this year, the turbulence.

Bill LovePeople who have worked with my dad at some point through his 40 years in the ad industry love to tell me I have big shoes to fill. Yeah, I know. But knowing what this business has meant to him, and to the whole family in fact, means I don’t take this gig lightly.

My dad now calls himself “the old man in the corner office”, but what his modesty prevents him from recognizing is that his creativity still drips from his office walls, seeping down the hall, inspiring us all. What’s more impressive, though, is that he’s built a team of sheer talent. I marvel at every person in this office for their individual genius. I am incredibly proud of the work we do, and would stack it against the best in the business any day.

I’m hoping some day my kids will look at me the way I see my dad – strong, talented, a visionary and a trusted leader. I’ve already started grooming my 5-year old to take over some day, convincing her she LOVES writing and that her stick-figure drawings are the stuff of pure talent. I don’t know if she’d ever be interested or good at running an ad agency, but it’d be a kick to carry Love Scott into a third generation. I’m incredibly proud to say she’s already mastered the elevator…

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