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Becoming “You-ier”

Tags: "Love Scott & Associates", ad agency, Adam Jensen, advertising agency, advice, brand, branding, creative, funny, Inspiration
Posted in Advertising | No Comments 12/07/2010

I like to think of myself as many things. Irresistibly good-looking. Surprisingly nimble for my size. Pee-your-pants hilarious. All of these sound great to me  - but if I can’t back them up, then they don’t mean much to anyone else. I want to be the best version of myself. I like “me,” I just always strive to be a better me. I want to be “me-ier.”

Have you ever thought of your organization as a person? Your business may look good and seem to have itself together from the outside. But inside there is something missing. Consider yourself “the brain” of your organization – you control the body’s movement and thoughts, however without the body you aren’t going very far. More specifically, above all else, your body needs a heart. Every body part including the brain, depends on the heart to drive them. Without that heart, the organization is not the best version of itself. It’s languishing instead of flourishing. How do you change that? It simply takes reflection on the heart of your organization – your brand.

Organizations face many challenges in becoming the best version of themselves. Maybe their service doesn’t quite lineup with what consumers expect. Maybe it’s internal and employees “just do their job” to get by. Perhaps the economy has hit hard and there are tough choices to be made. Much like an individual who is trying to achieve growth, an organization needs to face those obstacles head on. It needs to surround itself with good people, great support partners and implement best practices. An organization needs to back up what it promises and treat others as it would want to be treated. Yes, I just broke out the golden rule. It’s so simple, yet so true – and something easily forgotten in the competitive business realm.

Your brand is what a community feels from you, not what it sees. I believe consistently designed media, a well-told story and a great strategic marketing plan can start you on the right path to giving a great first impression with a consumer – but it’s the passion that a community feels that creates relationships and loyalty. Consumers are concerned about how they are treated and if you deliver on your promises. Isn’t that what a friend is? Isn’t that the golden rule? That passion comes from within the organization. That commitment to what your brand stands for, how you operate and the level of excellence you wish to maintain starts with the people in your organization. That’s the heart of your organization. You need a buy-in from all involved.

We’ve had some great first-hand experience being involved with organizations whose employees have a passion for what they do. They are interested in creating a brand, an experience. It’s contagious when it’s around you. It is even better to be involved in spreading it around and educating others. Telling a story and enhancing a mission is a rewarding experience for everyone involved. When your body is in tune with your heart – there is no stopping it from becoming a better version of itself. Even though an organization will change and grow, if that heart keeps beating it won’t stray from who it is. You flourish. You become the best version of you –  you become “you-ier.” Isn’t that what we all strive to be?

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At The Heart Of Giving

Tags: "Love Scott & Associates", Advertising, advertising agency, Andrea James, branding, communication, Des Moines, Inspiration, Iowa, marketing, Meals from the Heartland, Mission Assist, motivation, non-profit, Public Relations, strategy
Posted in Advertising, Interactive, Media, Public Relations | 4 Comments 9/15/2010

Phew! Another successful  Meals from the Heartland event under our belts, and it never fails to inspire and energize us all over again. It’s our second year of helping to promote Meals from the Heartland (MftH), a mass food-packaging effort that brings together more than 14,000 Iowans to package and transport more than 4 million meals around the world. When we took on MftH two years ago as our pro bono client, we never imagined the impact working with this group of people would make on our own business.  The kindness, the genuine hearts, the “don’t expect ‘no’ as an answer” attitude, and the fearlessness…I am consistently blown away by what this group of volunteers produces.  Every year I think they’ve topped the last, but I’m now convinced more than ever, this is still just the beginning

Don’t get me wrong – it’s a lot of work. I’m fairly certain our agency has never put this amount of time toward any other non-paying client. But when we made the commitment, we all agreed we were making a commitment. And trust me, we’ve reminded ourselves and each other many times that we are fulfilling a commitment that we made. Inevitably, it all comes around to remembering the end goal…a starving person receiving a nutritional meal. That’s what it’s all about.

My favorite moment of the last two years working with MftH is standing in the middle of Hy-Vee Hall during the event with literally hundreds of cheerful Iowans buzzing around me – young, old, every race and religion, working together to feed people they will likely never see or hear a “thanks” from, and I get chills as my throat tightens and eyes fill. I get teary just writing about it. It is SO WORTH the time and effort. It restores my faith in humanity, and even in myself.

This year made me especially proud of everyone involved. The special vignettes constructed by MftH volunteers who visited Haiti served as a life-size visual of how people are living there. “Tent City”, as we called it, brought reality closer to home for most of us who have only seen the images on TV. I watched as adults cried their way through the maze of tents, and children asked their parents “but where are the bathrooms? What about bedrooms?” and their eyes grow wide as they were told the truth. When the idea of building the vignettes was first discussed in a committee meeting, I remember thinking it’d be a miracle if it really came together…so much effort, so much work. But it did. And it was my favorite place to be while volunteering that weekend.

I’ve taken lessons from the Meals group on how to make things happen, even if the rest of the world (literally) deems it impossible. It is this experience that has led our agency to a new venture in our business. While we can’t offer this same free service to all non-profits and still keep our doors open, we can offer our expertise and hearts to these organizations through an affordable and practical program that provides fundraising and marketing expertise. We’ve spent a good portion of the last year brainstorming, developing, refining and polishing our Mission Assist program, and I’m proud to say my heart is wrapped up in the offer.

As I ushered people into Tent City last week, a little girl who couldn’t have been more than 6-years old, walked by me and said in a shy, sweet voice, “Thank you for helping people who need it.” THAT, my friends, was my payment in full.

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The Best Reason I Can Think Of To Be Ruthless!

Tags: accountability, ad agency, Advertising, advice, agency, Alice in Wonderland, art, Bill Love, blog, Des Moines, graphic design, interactive media, Iowa, iowa advertising agency, John Ortberg, marketing, Public Relations, reading, social media, Time management, West Des Moines, white rabbit, work life balance, writing
Posted in Advertising | No Comments 7/28/2010

John Ortberg ( Twitter @JohnOrtberg ), one of my favorite authors, once asked a mentor of his for the one piece of advice that would make the most difference in someone’s life. Without skipping a beat, the mentor answered, “You must ruthlessly eliminate hurry from your life.”

The White Rabbit is always in a hurry. Are you?When I first read this a few years ago, I did some thinking about the way I was living and resolved to begin eliminating hurry from my life. It seemed like a great idea at the time, and still does. But I soon learned that eliminating hurry from my life is easier said than done.

Civilization has been gathering speed since day one. Every important advancement mankind has made has brought with it the capacity to do things faster. And so we have. The more we can get done, the more we can get done. The ability to multi-task has somehow become an admirable quality in today’s hectic world. Busyness is often confused with productivity and most of the time, the busier we are the more in a hurry we are. But being busy does not mean you have to be in a hurry.

The simple truth is, nothing truly important… nothing… can be done in a hurry.

You can’t do your best work in a hurry. You can’t establish meaningful relationships in a hurry. You can’t spend quality time with your kids in a hurry. You can’t be there for your friends in a hurry. You can’t rest in a hurry. You can’t plan for and live a healthy, productive life in a hurry.

So I have recently redoubled my resolve to ruthlessly eliminate hurry from my life. I’ve discovered the operative word here is “ruthlessly.” Eliminating hurry is simply not a casual occupation. It involves a purposeful, “ruthless” turning away from the way I’ve lived most of my life and an equally “ruthless” resolve to re-learn how to live at a manageable pace. It involves an almost minute-by-minute realization of how I am reacting to the pressures that cause hurriedness. It involves a lot of talking to myself and a lot of accountability to those who know about my quest and aren’t shy about calling me on it when I begin to give in to hurriedness.

I’ve discovered that hurry does, in fact, breed waste. I find the old sayings “haste makes waste” and “the hurrieder I go, the behinder I get” to be absolutely true. Hurry is a terrible waste of valuable time. When I’m in a hurry, it takes me much longer to do something than when I’m not in a hurry.

But the most important realization I’ve come to is that when I’m in a hurry, I don’t have time to be a better person. I can’t be the person I want to be because I don’t have time. How pathetic is that? My goal is to slow down and begin smelling the roses and being an encouragement to someone who needs a good word and pausing to appreciate the natural beauty all around me and contributing my time to serve someone in need and reading a book slowly enough to actually breathe it in and going on a road trip with no particular schedule in mind and stop caring about being interrupted because, after all, I’m in no hurry.

I want to ruthlessly eliminate hurry from my life and I encourage you to do the same. Your life will be better for it.

If you ever see me and I seem to be in a hurry, please call me on it. Be ruthless! Say to me, “You know that thing about ruthlessly eliminating hurry from your life, how’s that going?”

I’ll get the hint.

Bill Love

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“The Decision” Made Without Thinking

Tags: Advertising, branding, celebrity, Cleveland Cavaliers, Des Moines, ESPN, Iowa, King James, LeBron James, marketing, McDonalds, Miami Heat, NBA Marketing, Nike, Personal Brand, Public Relations, South Beach, Sports, Twitter, West Des Moines
Posted in Advertising | No Comments 7/14/2010

LeBron James, Cleveland Cavaliers, Miami Heat

What brand wouldn’t love to be so popular it could put on a one-hour special about their future and have everyone watching, on the edge of their seats waiting to find out the news? That’s what LeBron James did last Thursday. With his impending free agency, he had the sports and advertising worlds on the edge of their seats. By now, you’ve probably heard the critics and basic public relations bust that this was. I think there are several ways to look at it.

Speaking as a sports fan, this was a complete debacle. Maybe I have too many Midwestern values, but you don’t go on national TV to tell the world you are leaving your hometown. He is literally crippling the Cleveland sports economy – perhaps the economy period. Think of all the tickets (tourism), merchandising (shopping) and advertising (business) he is ripping from the city, not to mention their hearts. This is a hometown kid that made it big, put Cleveland on the NBA map for a while, and is now “taking his talents to South Beach.” That statement says it all for me. He didn’t say “I’m going to the Miami Heat.” He said “I’m going to South Beach” – the glitz and glam of celebrity. I may not be a normal sports fan in that I really don’t care how much a player makes because its all relative. Who doesn’t want to succeed and make more money at their job? I think some sports athletes may even deserve a one-hour special if they are popular enough. Good for LeBron that he generates enough interest that people in the middle of July on a Thursday night will tune into a cable channel to watch him. That’s cool. I just think he lost sight of his decision. If Lebron is staying in Cleveland – have the special, donate the proceeds to charity and the city rejoices. He still gets his money and he is still on a good team. His brand keeps moving forward and he is on to even more riches. If LeBron is going to “South Beach” to seek more fame, then announce it like any other player and don’t crush the city that supports and depends on you in front of a nation. Now LeBron’s personal brand has to hit the “reset” button.

As an advertiser, this event poses an interesting question to me – do you want your brand to be associated with this kind of public relations flop? From what I can tell, most people are down on LeBron, and I haven’t heard too much about the advertisers that actually made this special happen. Many of the sponsors were already tied to LeBron – Nike, McDonalds, and VitaminWater. But some were not – University of Phoenix, Microsoft, and Facebook. This article in AdAge, it breaks down the advertising exposure and value of the mention. It also talks about how this TV special came together. What it doesn’t talk about is who was the biggest brand this night?

I think it was LeBron James, because it’s easier for people to identify with a person over a product. LeBron made it very evident he was the brand “taking his talents”, which include marketability, to South Beach. That’s where he lost relevance to his “corporate brand.” It became his decision without considering his brand community.

In this day and age, sports figures have a lot of control over their message – to the point that they easily make a “corporate brand” out of their celebrity. They no longer have to rely on the media to break a story or message for them, they can take the message to the media themselves and monetize it by asking, “What is it worth to you?” They can even go one step further to break news themselves via Twitter, Facebook or their own personal websites. This is all a public relations puzzle as much as an advertising puzzle. Because the relationship that the person has with their consumer (fans in this case), is what drives the brand they’ve created.LeBron James, celebrity, king james, style

LeBron thought his personal brand was above scrutiny and that people would realize it was a “business” decision. Yes, there is absolutely a business side of sports, but the core of what drives that business is the fans and the personal connection the fans have with a team or a player. LeBron failed to see where his brand starts. He thought that LeBron James creates marketability with his talents. No, the fans create his marketability because they admire his talents. When you tarnish your connection to people, you lose your brand.

The great thing about sports and America really, is there are usually second chances. LeBron’s brand took a big time hit last week. He might think he can just garner new fans in a new city and things will be repaired. I think its going to be more than that. He needs to connect again, which is going to be tough. He had a big advantage being the hometown kid. Cleveland likely would have loved him no matter if he won or lost championships. Now in Miami, he has to win. He has to build relationships and find a way not to come across as a narcissistic celebrity trying to be seen. Winning could be the cure, but a lot of people have a new view of him after last week.

Do you think his brand will be repaired? How might he do it?

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Bigger Isn’t Always Better

Tags: Advertising, Agency size, big agency vs small agency, cost effective, creative, decision makers, different kind of ad agency, fitness, hard work, Iowa, lean, marketing, mean, nimble, Public Relations, relevance, rewards, West Des Moines
Posted in Advertising | 1 Comment 6/17/2010

ScaleI recently started a 10-week fitness boot camp to whip myself into shape. At times I have wondered what I got myself into and why I actually PAID to do it! I have been concentrating on my health and fitness the last year or so and finally felt like I could take the next step and really push myself. I’ve lost about 80 pounds now on my own, so I thought this class would help me reach my goal. I started the fitness class around 10 days ago. This is what I’ve learned about myself and life…

• Waking up at 5:45 to workout at 6:15 is not cool. But, there are other people awake at this time and some seem to have been up earlier. They need a mental screening or a sedative.
• Your body can literally keep sweating and sweating and only stop when it literally runs out of sweat.
• A dirty dream can involve yourself, at a table, eating pizza. That’s it. It was a good one.
• I have zero flexibility. Zero. The Tin Man bends better than I do.
• I kick and punch like a girl at times. I also wimper and cry like a girl at times.

Okay, it might not be that dramatic. Its actually been a really great experience and in less than a week and a half I’ve discovered how to push myself even further than I thought I could. I can only hope to see where I can go in this 10-week time. The goal would be to get smaller and leaner and meaner. I’ve been a larger guy for most of my life. I always wondered what it was like to be skinny. To eat whatever you want, bathe it in ranch dressing and lay around. Must be nice skinny people. Well, what I’ve discovered is that a lot of skinny people are skinny because they work at it and they want to be skinny. They are okay with the work you have to put in, the discipline it takes and the rewards of the effort.

At Love Scott, we are a bit smaller than your average large agency. But we like it that way. We’re not ashamed of it and we love the work and effort it takes to see the rewards. We’re different that way. To steal an excerpt from our company manifesto…

“The larger the army, the slower it moves.

That’s a fact. So it’s also a fact that sometimes smaller is better. We’re a different kind of ad agency in that we’re smaller and okay with that. There are lots of smaller ad agencies, but most of them are not okay with that and live for the time when they can be much larger (and as a result, much slower). If cumbersome is what you seek, hire a large ad agency. Spend lots of time working your way around and through the various layers and empires built without regard to responsiveness… not to mention cost controls. Get used to “taking a meeting” whenever you need an answer and whatever you do, don’t cross the prima donnas in the creative department. They’re very sensitive.”

Although this is written in an entertaining way, its as simple as saying the people you meet at Love Scott are going to be the people you see and work with every day. We’re lean. We’re mean. (in a good way) We’re nimble. We like it that way. If you’d like to work with a company willing to work directly with you and you want to reach the decision makers when you need them, we’re your kind of people.

And by the way, the prima donnas in the creative department are sensitive. I’ve found body parts I didn’t know I had that are sensitive these days.

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The Key To A Great Marketing Program!

Tags: advertising agency, appreciation, Bill Love, brand, branding, c-level, CEO, client, communication, creative, Des Moines Advertising agency, expectations, good clients, good marketing, great marketing, marketing, power trip, research, strategy
Posted in Advertising | 2 Comments 6/02/2010

I’m often asked what, in my opinion, is the key ingredient to creating a great marketing program. My answer seems to surprise most people, not so much because they disagree, but because it’s an ingredient often overlooked.

I think they expect my answer to be one of the following:

a) rock-solid marketing intelligence, well researched facts and figures on which to base everything
b)
a well thought-out strategy that is on target and incorporates relevance and value in the proposition
c)
stand-out, attention-getting creative
d) or; developing, articulating, building equity in, and then defending from all foes, foreign and domestic, a brand for your company or product.

awards for marketingAll of those things are important to creating a world-class marketing program. But from an advertising agency perspective, I think the single most important ingredient to a great marketing program is having a great client.

I can think of no ingredient I would rank as more important. Great clients allow great marketing programs to happen. Not-so-great clients invariably end up with not-so-great marketing programs and, because they are by their very nature not-so-great clients, they usually end up blaming their “not-so-great advertising agency” for the poor performance of their not-so-great marketing program.

So, what is a great client? From my perspective, first it’s a client who deeply appreciates the importance and incalculable value of good marketing to the success of a business. They get it. They know that marketing is an investment that should realize a good return and that great marketing usually produces great returns.

Next, they are a client who knows what they don’t know. They may be a great businessperson, but unless they’re also a great marketing person, they know they should leave those chores to people trained in the marketing disciplines. They seek out great marketing people and then trust them with the company’s marketing program. Are they totally detached from the marketing program? Of course not. They supply much needed C-level input, but in doing so, they also avoid screwing up good marketing ideas by imposing their power trips on the people responsible for producing marketing results.

And finally, they encourage and reward great thinking from their marketing people. This takes guts! Giving people who hail from a totally different side of the brain free rein to be inventive, creative and cutting edge with your marketing dollars is an act of courage that I have not often witnessed in my 40 years in the business.

But I have occasionally seen it. And it’s a beautiful thing to behold when it happens. It also invariably results in great marketing.

Great marketing starts with a great client. Period.

We’ve all worked with an endless list of not-so-great clients, but can anyone out there give me an “amen” on the joys of working with a great client?

Bill Love

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Become the Biggest Loser

Tags: Advertising, biggest loser, bob harper, branding, fund-raising, Inspiration, jillian michaels, marketing, Mission Assist, motivation, non-profit, reality tv, shed weight, strategy, support, television
Posted in Advertising | No Comments 5/27/2010

I am a die-hard Biggest Loser fan, never miss an episode. It usually gets a little dusty in the living room when the show starts following a story line of someone working out and changing theirBiggest Loser Finale Michael Ventrella life all set to contemporary music. As I watched in awe of the people on the finale Tuesday night, I couldn’t help but compare it to my own experience. I can identify with the people on the show and their struggles to improve their lives. I watched each contestant step on the scale to reveal how much weight they’d lost in 4 months and just revel in the joy that it brought them to see their “change.” It’s not just a physical change, for many it’s a complete mental conversion with a new outlook on life. However, these contestants were at one point wondering what to do about improving themselves, and how they had let themselves get to whatever point they were at in life. Someone, something had to spark change in them.

There are two trainers on the show – Jillian and Bob. Bob is the gentle supporter. Jillian the tough love challenger. No matter who you prefer, both of them inspire dramatic change. Sometimes all of us need that coach or trainer to believe in, push us and walk with us as we try to improve. When something is weighing you down, its hard to make yourself or your company actually DO something. We all get caught up in our daily routines and tasks at hand and lose sight of the bigger picture. Sometimes we just don’t have the resources or time to do more than what we already do. Sometimes a gentle helping hand can make a change. Sometimes its a tough love “shove” in the right direction. Someone you trust can tell you your faults and what you need to do to see results. They can even give you plans of action and be right by your side as they help you grow.

At LoveScott, we’ve found something that inspires us to do what we do. Its a program we started called Mission Assist. It’s a unique program that combines the skills of marketing and development professionals to help non-profit associations better tell their story, share their mission and increase funding. In other words, we see a lot of non-profit organizations that aren’t “fit” in their marketing departments or developmental goals. Scott Brunscheen leads the Mission Assist program at Love Scott. As a long-time non-profit director, he is uniquely in tune with the challenges and opportunities a non-profit organization faces. Combine that with Love Scott’s forty years of marketing experience, and you have some knowledgeable coaches willing to help a non-profit get into shape. We’d like to be the “coach” that gives you a shove in the right direction. We’ve had some experience watching non-profits wondering what to Jillian & Bob Biggest Loserdo next, and weighed down by limitations. We’ve been able to work with non-profits as a partner to not only improve their marketing strategy and brand, but increase funding and create new funding streams. Its been some of the most rewarding work we’ve done. Through helping them shed the weight of “what to do”, we’ve seen them revel in the joy of accomplishing their missions.

If you’d like to learn more about the Mission Assist program, please head to our home page and click on the Mission Assist logo at the bottom of the page. If its something you could benefit from, give anyone at Love Scott a call and we will make sure you are taken care of. We’ll get you on a program to shed the weight of “what to do.”

-Adam Jensen, Vice President / Creative Director

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Pizza Wars and the Media Mix

Tags: Advertising, agency, at&t, budget, Des Moines, des moines convention and visitor's bureau, domino's, iphone, leno, marketing, marketing mix, marketing plan, papa johns, pizza chains, pizza hut, pizza wars, research, strategy, team coco, verizon
Posted in Advertising | No Comments 4/28/2010

I’m sure everyone has heard of the Late Night Wars between Jay and Conan (I’m on Team Coco) or the current “Map” wars between AT&T and Verizon. Well, if you haven’t noticed, there is something very close to my heart in a bit of a tussle – Pizza Chains. I know a lot about very few things in life, but one of them is pizza. I’ve dedicated at least half of my life to pizza. Okay, I may be exaggerating for dramatic effect. However, if you need a good pizza recommendation for any occasion or location – I’m your man.

Pizza delivery guyThe top three pizza chains in America are Pizza Hut, Domino’s, and Papa Johns. Currently they are all running campaigns that are very creative and yet different from one another. Pizza Hut is stressing value. They are hawking the $10 pizza and it looks to be a major hit especially in this economy. In the past they’ve had the 3 pizzas for $5 campaign as well. They’ve also branched off into pastas and wings. Pizza Hut was the first chain to develop an iPhone application and consumers can order a pizza in two clicks. Domino’s has been running a new recipe campaign trying to address their critics and draw in more customers or bring old ones back. They’ve run a major tv campaign and combined that with a very aggressive social media campaign. We had an employee make a comment about the new recipe on Twitter and received a free pizza coupon! Papa John’s is a very strong #3 in the market and charging. They are running a “Papa’s In the House” campaign that features their founder possibly showing up at your door to deliver your order and good times. They are about to launch a strong social media campaign as well, encouraging consumers to “create a recipe” and partake in the rewards if it takes off.

I think the common thread between these three is that they are marketing aggressively and with a media mix. You see them on tv, hear them on radio, read them in print, clip their coupons and now they are all online in creative ways. Not to mention their public relations teams that keep their brands in front of the consumer. All three are after your hard earned dollars. All three are taking different approaches and thriving.

Our president, Andrea James, spoke today at the Des Moines Convention and Visitor’s Bureau seminar on marketing. The topic was “Making the Most of Your Marketing Budget.” At Love Scott, we endorse research first. Find out what you don’t know. Have a professional administer the process. The second part of research is believing what it says. You would be amazed at how many clients don’t want to believe the results of research. You have to accept what the research tells you to take correct action. Once you assess the research and create a marketing plan, execute your plan. Our plans always include a media mix. There is no “magic” medium that will fix all of your marketing problems. Just like a good financial plan, you can’t put all of your eggs in the stock market. A strategic mix is always the best course of action. Of course just like a good financial plan – this can be done on a budget. We constantly strive to work with our clients to create the best course of action for them to thrive strategically.

You don’t need to be in a “war” to be creative, strategic and responsible. Are you using the media mix to your advantage?

- Adam Jensen

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FACT: It Ain’t Necessarily So!

Tags: assumptions in advertising, best guess, Bill Love, branding, customers, effective marketing, facts, marketing, marketing process, marketing research, research, ROI, statistics, targeted marketing, trust, truth
Posted in Advertising, Media | No Comments 4/14/2010

You can’t argue with facts, right? Fact: 46% of the people reading this blog have an undergraduate degree from a four-year university. Fact: 57% of all baseball fans have been to at least one major league ballpark and have a souvenir to prove it. Fact: 13% of all private pilots have experienced a near miss with another aircraft in controlled airspace. Fact: 100% of the statistics above were made up just now as I wrote them.

Fact or AssumptionOne of the truths about anything presented as being fact is that people are inclined to believe it. That can be dangerous because sometimes facts are not, in fact, facts. All too often what passes for a fact is not fact at all, but rather, an assumption. There’s a very big difference between a fact and an assumption and while a fact can sometimes be mistaken for an assumption, an assumption should never be mistaken for a fact. Assumptions are nothing more than a best guess and my best guess is that your best guess is no better than the next person’s best guess.

But statistics indicate 63% of you would be surprised at how many marketing programs are actually entirely based on someone’s best guess!

After all, management, based on their many years in the business, assumes they can pretty much tell you what their customers are thinking about their company and its products. They’ve been in the industry long enough to assume they know exactly who their competition is and what will move consumers to buy. All too often, the people responsible for their marketing program buy into these same assumptions and base entire marketing efforts on someone’s “best guess.” And more than 6% of the time they’re right!

Do the math.

We do things a little differently. We start out assuming nothing. We believe the best way to determine what consumers are thinking about a company and its products is to go ask them. The best way to determine who or what is competing for the dollars a consumer might spend with you is to go ask them. The surest way to determine what the most effective message should be to move consumers to buy is to go ask them. It’s called research and it should be the first money you spend from your marketing budget. The ROI on effective research is tremendous, especially compared to the ROI on a marketing program based on someone’s best guess.

How reliable are assumptions? Wouldn’t you assume everyone would know the answers to the following questions?

1. What is Hillary Clinton’s official title? (53% answered correctly)

2. What is the Vice President of the United States’ first name? (47% answered correctly)

3. What does Derek Jeter do for a living? (54% answered correctly)

4. How many United States senators do we have? (43% answered correctly)

The smartest thing a marketer can do is learn to distinguish between a fact and an assumption. A fact that is, in fact, a fact is to be trusted. An assumption should always be suspect.

Is your marketing based on facts or assumptions? Find out. We can help you sort it all out.

* Only one of the statistics presented as fact in this blog is, in fact, a fact. Can you identify it?

Bill Love
Co-Founder, Love Scott & Associates

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Tiger: Just do it.

Tags: Advertising, Augusta, Crisis Management, Golf, Kobe Bryant, marketing, Nike, Public Relations, Sponsorship, The Masters, Tiger Woods
Posted in Advertising | 3 Comments 4/08/2010

Nike and Tiger Woods are still working together if you haven’t heard. Released yesterday afternoon, here is the new Nike ad featuring Tiger Woods…

Nike has crossed this path before with Kobe Bryant. Now a NBA and sporting darling it seems. So in time this episode in Tiger’s life will pass and if he wins championships and majors – people will forgive and forget to some degree. The ad is tough to swallow at this time because it comes across as capitalizing on two things – his scandal and his father. Two things he has held very close to the vest. So to come out now, right before he tees off today at Augusta – it just seems too opportunistic. Maybe that’s more of a public relations problem though.

Creatively I think its an effective spot. A simple shot of Tiger staring at the screen with his late father’s words as the narrative. It is creative and emotional – as to be expected from Nike and Weiden + Kennedy. It’s going to get a response out of you. I think Tiger does look remorseful and stares at the screen almost like he is taking a scolding from his father’s words. Everyone knows what its like to disappoint a parent and that is the feel of the ad – the ultimate disappointment. Where the ad loses me is the capitalization on a catastrophe. Tiger has had it his way the whole time – being vague, being private about this scandal. He at times has been private about his father and his death. So not only do you use your father and this situation, you use them in a very non-private way. I get the point of the ad. I want this episode to pass, because everyone has made mistakes. In the grand scheme of things, people will forgive but they probably won’t forget. He’s a golfer to most, so golf. People are tired of the interviews, press conferences and the tabloids. Play golf and people will move on. Just do it.

What do you think?

Adam Jensen, Creative Director

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